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~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Consumer behaviour
816
Konsumentenverhalten
816
Relationship marketing
624
Beziehungsmarketing
622
Innovation
617
Brand management
582
Markenführung
581
Innovation management
539
Innovationsmanagement
538
Firm performance
410
Unternehmenserfolg
410
Brand image
384
Markenimage
384
Corporate social responsibility
341
Corporate Social Responsibility
339
Marketing management
314
Marketingmanagement
314
Strategic management
273
Strategisches Management
272
Knowledge management
259
Wissensmanagement
258
Lieferantenmanagement
257
Supplier relationship management
257
Brand
247
Markenartikel
240
Social Web
219
Social web
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Knowledge transfer
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Wissenstransfer
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Customer satisfaction
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Kundenzufriedenheit
204
Managers
172
Führungskräfte
170
KMU
165
SME
165
Organisatorischer Wandel
161
Organizational change
161
Service quality
159
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156
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1
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159
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159
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159
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Balaji, M. S.
5
Chebat, Jean-Charles
5
McColl-Kennedy, Janet R.
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Gustafsson, Anders
3
Ali, Faizan
2
Arnold, Todd J.
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Baker, Thomas L.
2
Borges, Adilson
2
Choi, Sunmee
2
Dhir, Amandeep
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Lassala, Carlos
2
Mahr, Dominik
2
Mattila, Anna S.
2
Momparler, Alexandre
2
O'Cass, Aron
2
Orsingher, Chiara
2
Prentice, Catherine
2
Roy, Sanjit
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Shams, Poja
2
Sharma, Piyush
2
Snyder, Hannah
2
Tsang, Alex S. L.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Winklhofer, Heidi
2
Witell, Lars
2
Woisetschläger, David
2
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Journal of business research : JBR
Journal of retailing and consumer services
240
International journal of hospitality management
221
The journal of services marketing
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
134
The service industries journal
133
International journal of contemporary hospitality management
93
The TQM journal : the international review of organizational improvement
93
Journal of hospitality marketing & management
87
International journal of productivity and quality management : IJPQM
79
Services marketing quarterly
78
International journal of quality & reliability management
76
Journal of service management
75
Journal of service research : JSR
72
Service business
70
International journal of quality and service sciences
64
International journal of services and operations management
64
Total quality management & business excellence
62
Journal of air transport management
59
Journal of travel and tourism marketing
59
Quality management journal : QMJ
56
Auditing : a journal of practice & theory
54
Tourism management : research, policies, practice
53
Cogent business & management
52
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
40
Health care management review : HCM review
40
The international journal of bank marketing : IJBM
38
Journal of service research
36
Journal of strategic marketing
36
Journal of the Academy of Marketing Science
36
International journal of services, economics and management
35
International journal of production research
33
Journal of service theory and practice : JSTP
33
International journal of production economics
31
Journal of health organization and management
31
Marketing intelligence & planning
29
European journal of marketing : EJM
28
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ECONIS (ZBW)
159
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1
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10
of
159
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date (oldest first)
1
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
3
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
4
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
5
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
6
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
7
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
8
Does delivery service differentiation matter? : comparing rural to urban e-consumer satisfaction and retention
Vakulenko, Yulia
;
Arsenovic, Jasenko
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 476-484
Persistent link: https://www.econbiz.de/10013168389
Saved in:
9
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
10
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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