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~isPartOf:"Journal of business strategy"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~isPartOf:"Journal of service research"
~subject:"Social Web"
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Journal of business strategy
Journal of global information management : an official publication of the Information Resources Management Association
Journal of service research
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
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International journal of contemporary hospitality management
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Accounting perspectives : a journal of The Canadian Academic Accounting Association
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Asia-Pacific journal of business administration
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International journal of electronic commerce : IJEC
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International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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1
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
2
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
3
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
4
Corporate Facebook pages : when "fans" attack
Champoux, Valerie
;
Durgee, Julia
;
McGlynn, Lauren
- In:
Journal of business strategy
33
(
2012
)
2
,
pp. 22-30
Persistent link: https://www.econbiz.de/10009537297
Saved in:
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