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~isPartOf:"Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association"
~type_genre:"Conference paper"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Interview"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
4
Relationship marketing
4
Dienstleistungsqualität
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Online-Handel
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Service quality
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B2C E-Commerce Enterprises
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Customer Experience
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Customer Involvement
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Customer Loyalty
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Customer service
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E-Loyalty
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E-Satisfaction
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E-Service Quality (ESQ)
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E-Trust
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Intention Graphs
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Intention Recognizing
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Internet
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Level of Shopping
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Multi-Channel Integration Service Quality (MCISQ)
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Online Robot
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
Industrial marketing management : the international journal for industrial and high-tech firms
11
The international review of retail, distribution and consumer research
8
Journal of business research : JBR
7
Schriftenreihe innovative betriebswirtschaftliche Forschung und Praxis
7
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
6
Business horizons
5
Hamburger Schriften zur Marketingforschung
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Dialogmarketing Perspektiven 2018/2019 : Tagungsband 13. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
4
Interdisciplinary management research XVI ; 1
4
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
4
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
3
Basler Schriften zum Marketing
3
International journal of economics and financial issues : IJEFI
3
Journal of marketing management : MM
3
Neue betriebswirtschaftliche Forschung : nbf
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Reihe Wirtschaftsinformatik
3
Schriftenreihe Schwerpunkt Marketing
3
South Asian journal of management : SAJM
3
The TQM journal : the international review of organizational improvement
3
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
2
Agrar- und Ernährungswirtschaft: regional vernetzt und global erfolgreich : 56. Jahrestagung der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e. V. vom 28. bis 30. September 2016
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
2
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
2
Europäische Hochschulschriften / 5
2
Göttinger Wirtschaftsinformatik
2
HNI-Verlagsschriftenreihe
2
International journal of advertising : the quarterly review of marketing communications
2
International journal of quality and service sciences
2
Journal of service theory and practice
2
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung : Herrn Prof. Dr. Dr. h.c. mult. Heribert Meffert zum 80. Geburtstag
2
Organizations and performance in a complex world : 26th international Economic Conference of Sibiu (IECS)
2
Reihe Electronic commerce
2
Reihe: Planung, Organisation und Unternehmungsführung
2
Schriften zum innovativen Marketing
2
Schriftenreihe strategisches Management
2
Schwerpunkt Marketing / Arbeitspapiere
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ECONIS (ZBW)
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1
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
2
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
3
Antecedents of loyalty towards online retailers : heavy shopper versus light shopper groups
Sur, Soma
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 32-45
Persistent link: https://www.econbiz.de/10010506937
Saved in:
4
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
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