//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of fashion marketing and management"
~isPartOf:"The journal of services marketing"
~subject:"Customer experience"
~subject:"Lieferantenmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer experience
Lieferantenmanagement
Beziehungsmarketing
252
Relationship marketing
252
Consumer behaviour
137
Konsumentenverhalten
137
Customer satisfaction
112
Kundenzufriedenheit
112
Dienstleistungsqualität
102
Service quality
102
Customer service
40
Kundenservice
40
Customer integration
34
Kundenintegration
34
Dienstleistungssektor
31
Service industry
31
Social Web
25
Social web
25
Brand management
24
Markenführung
24
USA
24
United States
24
Dienstleistungsmarketing
23
Services
23
Services marketing
23
Emotion
22
Betriebliche Wertschöpfung
20
Einzelhandel
20
Retail trade
20
Value creation
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Supplier relationship management
19
Customer engagement
17
Loyalty
16
Brand image
14
Confidence
14
Customer value
14
Kundenwert
14
more ...
less ...
Online availability
All
Undetermined
39
Free
1
Type of publication
All
Article
44
Type of publication (narrower categories)
All
Article in journal
44
Aufsatz in Zeitschrift
44
Language
All
English
44
Author
All
Klaus, Philipp
3
Bruce, Helen L.
2
Grönroos, Christian
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Zolkiewski, Judy
2
Ahmad, Hassan
1
Aksoy, Lerzan
1
Ali, Fayaz
1
Alkire, Linda
1
Arslan, Ahmad
1
Baillod, Chloé
1
Balaji, M. S.
1
Ball, Joan
1
Beatson, Amanda
1
Bejou, David
1
Benoit, Sabine
1
Bhatti, Waheed Akbar
1
Bone, Paula Fitzgerald
1
Brady, Michael K.
1
Bu, Huimei
1
Buoye, Alexander
1
Burton, Jamie
1
Butt, Asad
1
Carlson, Jamie
1
Chan, Paul
1
Chen, Sixing
1
Chowdhury, Noman H.
1
Chwialkowska, Agnieszka
1
Cook, Laurel Aynne
1
Davey, Janet
1
Dinsmore, John
1
Dodds, Sarah
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
Enginkaya, Ebru
1
Erdoğan, Hasan Hüseyin
1
Esmark Jones, Carol L.
1
Ferrell, Odies C.
1
FitzPatrick, Mary
1
more ...
less ...
Published in...
All
Journal of fashion marketing and management
The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
209
The journal of business & industrial marketing
110
Journal of business research : JBR
105
Journal of retailing and consumer services
60
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
28
Journal of marketing
21
Journal of strategic marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
SpringerLink / Bücher
20
Gabler Edition Wissenschaft
17
International journal of hospitality management
17
Journal of service management
15
Springer eBook Collection / Business and Economics
15
The service industries journal
15
International journal of production economics
14
Journal of retailing
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Marketing intelligence & planning
12
Service business
12
Journal of personal selling & sales management
11
Services marketing quarterly
11
Business horizons
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
International journal of procurement management
9
Marketing theory
9
Neue betriebswirtschaftliche Forschung : Nbf
9
The international journal of bank marketing : IJBM
9
International journal of retail & distribution management
8
International journal of retail and distribution management
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
The international journal of logistics management
8
Asia Pacific journal of marketing and logistics
7
Basler Schriften zum Marketing
7
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
more ...
less ...
Source
All
ECONIS (ZBW)
44
Showing
1
-
10
of
44
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Omnichannel as a driver of digitalization : evidence from the emerging market in the fashion industry
Szozda, Natalia
- In:
Journal of fashion marketing and management
27
(
2023
)
5
,
pp. 905-923
Persistent link: https://www.econbiz.de/10014430527
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->