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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Electronic Banking"
~subject:"Privatkundengeschäft"
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Search: subject:"Customer relationship management"
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Electronic Banking
Privatkundengeschäft
Beziehungsmarketing
652
Relationship marketing
652
Consumer behaviour
482
Konsumentenverhalten
482
Customer satisfaction
273
Kundenzufriedenheit
273
Dienstleistungsqualität
192
Service quality
192
Einzelhandel
176
Retail trade
176
Brand management
105
Markenführung
105
Online retailing
88
Online-Handel
88
Brand image
72
Markenimage
72
Confidence
69
Vertrauen
69
Social Web
65
Social web
65
Brand
58
Customer integration
57
Kundenintegration
57
Markenartikel
57
Internet marketing
54
Online-Marketing
54
Customer experience
50
E-commerce
49
Electronic Commerce
49
Viral marketing
47
Virales Marketing
47
Customer loyalty
41
Emotion
41
Customer service
38
Kundenservice
37
Satisfaction
37
Loyalty
36
Customer value
35
Trust
35
Kundenwert
34
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30
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30
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1
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English
30
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Durkin, Mark
3
Casper Ferm, Lars-Erik
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Thaichon, Park
2
Arcand, Manon
1
Aspara, Jaakko
1
Brun, Isabelle
1
Cambra-Fierro, Jesús
1
Carsana, Laurence
1
Chinje, Nathalie Beatrice
1
Clark, Victoria
1
Crowe, Joe
1
Grott, Emily
1
Hansen, Håvard
1
Hasan, Uzma
1
Heinonen, Kristina
1
Islam, Jamid Ul
1
Jennings, Deirdre
1
Kabadayi, Sertan
1
Kam, Booi Hon
1
Karjaluoto, Heikki
1
Kayed, Rasem N.
1
Khare, Arpita
1
Lim, Fong Jie
1
Liu, Dan
1
Liu, Tsung-Chi
1
Liébana-Cabanillas, Francisco
1
Mai, Xinda
1
Malik, Shehla
1
Martins Silva, Marta
1
Matthews, Claire
1
Menon, Kalyani
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Mulholland, Gwyneth
1
Murray, David
1
Murray, Lisa
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
The international journal of bank marketing : IJBM
32
International journal of bank marketing
13
Die Bank
10
The journal of services marketing
8
International journal of electronic customer relationship management : IJECRM
7
SpringerLink / Bücher
7
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
Gabler Edition Wissenschaft
5
Journal of digital banking
5
Kompendium bankbetrieblicher Anwendungsfelder
5
Bank- und finanzwirtschaftliche Forschungen
4
Global business review
4
International journal of electronic finance : IJEF
4
Journal of financial services marketing
4
Journal of global marketing
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Marketing intelligence & planning
4
Reihe: Financial planning
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Banken im Wandel : Direktbanken und Direct Banking
3
Bankinnovationen
3
Berichte aus der Betriebswirtschaft
3
Gabler Edition Wissenschaft / Schriften zum europäischen Management
3
International journal of business and globalisation : IJBG
3
International journal of business excellence : IJBEX
3
International journal of financial research
3
International journal of quality and service sciences
3
Journal for global business advancement : JGBA
3
Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
Services marketing quarterly
3
The service industries journal
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Academic journal of economic studies
2
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ECONIS (ZBW)
30
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1
Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes
Shahid, Shadma
;
Islam, Jamid Ul
;
Malik, Shehla
;
Hasan, Uzma
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169561
Saved in:
2
Value co-creation and social media : investigating antecedents and influencing factors in the U.S. retail banking industry
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012581891
Saved in:
3
Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry : a multi-group analysis utilizing social exchange the...
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581920
Saved in:
4
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
5
The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud
;
Liébana-Cabanillas, Francisco
;
Porcu, Lucia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
Saved in:
6
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
7
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
8
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
9
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
10
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
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