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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"The journal of services marketing"
~subject:"Kundenwert"
~subject:"Service quality"
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Search: subject:"Customer relationship management"
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Kundenwert
Service quality
Beziehungsmarketing
295
Relationship marketing
295
Consumer behaviour
139
Konsumentenverhalten
139
Customer satisfaction
125
Kundenzufriedenheit
125
Dienstleistungsqualität
108
Customer service
41
Kundenservice
41
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Financial services
29
Finanzdienstleistung
29
Customer experience
26
Confidence
25
Vertrauen
25
USA
24
United States
24
Dienstleistungsmarketing
23
Services
23
Services marketing
23
Emotion
22
Lieferantenmanagement
22
Supplier relationship management
22
Betriebliche Wertschöpfung
21
Value creation
21
Beschwerdemanagement
20
Complaint management
20
Dienstleistung
19
Bank
18
Customer value
18
Customer engagement
17
Social Web
17
Social web
17
Loyalty
16
Personal banking
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English
121
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Klaus, Philipp
5
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Furrer, Olivier
2
Gustafsson, Anders
2
Heinonen, Kristina
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Abu-Salim, Taghreed
1
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Atorough, Peter
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barari, Mojtaba
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Bergeron, Jasmin
1
Bhatti, Waheed Akbar
1
Black, Hulda G.
1
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Journal of financial services marketing : JFSM
The journal of services marketing
Journal of retailing and consumer services
202
Journal of business research : JBR
149
International journal of hospitality management
128
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
51
Services marketing quarterly
51
Service business
46
Journal of service management
45
Journal of travel and tourism marketing
45
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Tourism management : research, policies, practice
35
Cogent business & management
34
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of marketing
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
Journal of service research
28
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The journal of business & industrial marketing
25
International journal of electronic customer relationship management : IJECRM
24
Managing service quality : MSQ ; an international journal
24
Gabler Edition Wissenschaft
23
International journal of services and operations management
23
Total quality management & business excellence
23
Journal of air transport management
22
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
Technological forecasting & social change : an international journal
19
International journal of productivity and quality management : IJPQM
18
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ECONIS (ZBW)
121
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
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