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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
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Beziehungsmarketing
Consumer behaviour
Relationship marketing
70
Konsumentenverhalten
41
Financial services
37
Finanzdienstleistung
37
Personal banking
30
Privatkundengeschäft
30
Customer satisfaction
22
Kundenzufriedenheit
22
Bank
21
Dienstleistungsqualität
18
Service quality
18
Confidence
17
Vertrauen
17
Bank marketing
15
Bankmarketing
15
Electronic Banking
13
Electronic banking
13
USA
13
United States
13
Brand management
11
Markenführung
11
Corporate Social Responsibility
9
Corporate social responsibility
9
Großbritannien
9
United Kingdom
9
Brand image
7
Markenimage
7
Portfolio selection
7
Portfolio-Management
7
Anlageverhalten
6
Behavioural finance
6
Corporate reputation
6
Firmenimage
6
Marketing management
6
Marketingmanagement
6
Salespeople
6
Verkaufspersonal
6
financial services
6
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All
Undetermined
29
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Article
86
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
88
Aufsatz in Zeitschrift
88
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
Language
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English
88
Author
All
Harrison, Tina
3
Murthi, B. P. S.
3
Rajaobelina, Lova
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Durkin, Mark
2
Maas, Peter
2
Pitt, Leyland F.
2
Rehman, Mohsin Abdur
2
Ricard, Line
2
Samad, Sarminah
2
Shams, Ghazal
2
Steffes, Erin M.
2
Tamimi, Hussain A. Hassan al-
2
Abu-Salim, Taghreed
1
Al-Shuridah, Obaid
1
Al-Wugayan, Adel A. A.
1
Alhazmi, Basem Masoud
1
Ali, Nada
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Amatulli, Cesare
1
Anderson, Sharlene
1
Ansell, Jake
1
Arcand, Manon
1
Aspara, Jaakko
1
Atorough, Peter
1
Bapat, Dhananjay
1
Baqer, Samar M.
1
Barari, Mojtaba
1
Blery, Evangelia
1
Boateng, Sheena Lovia
1
Bosch, Johan
1
Brennan, Ross
1
Breur, Tom
1
Bäckström, Lars
1
Campbell, Colin
1
Chen, Hui-ju
1
Chinje, Nathalie Beatrice
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of business research : JBR
1,106
Journal of retailing and consumer services
895
Industrial marketing management : the international journal for industrial and high-tech firms
445
International journal of hospitality management
425
SpringerLink / Bücher
347
The journal of product & brand management
320
The journal of brand management : an international journal
315
The journal of services marketing
268
Journal of the Academy of Marketing Science
229
Psychology & marketing
221
Asia Pacific journal of marketing and logistics
218
The service industries journal
212
The journal of business & industrial marketing
210
Journal of strategic marketing
207
Journal of marketing
203
European journal of marketing : EJM
194
Journal of travel and tourism marketing
187
Journal of business ethics : JOBE
184
International journal of contemporary hospitality management
173
Marketing intelligence & planning
168
Journal of hospitality marketing & management
163
Journal of marketing management : MM
160
Journal of retailing
160
Tourism management : research, policies, practice
157
Journal of marketing communications
152
International journal of electronic customer relationship management : IJECRM
146
Cogent business & management
143
International journal of consumer studies
135
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
134
Management science : journal of the Institute for Operations Research and the Management Sciences
133
Gabler Edition Wissenschaft
132
Journal of service research : JSR
132
Journal of service management
125
European journal of operational research : EJOR
124
International journal of retail & distribution management
123
Marketing letters : a journal of research in marketing
121
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
114
Journal of marketing research : JMR
109
Services marketing quarterly
109
The international review of retail, distribution and consumer research
108
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Source
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ECONIS (ZBW)
88
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1
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88
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Developing cross-selling capability in key corporate bank relationships : the case of a Nordic Bank
Salo, Jari
;
Cripps, Helen
;
Wendelin, Robert
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 45-52
Persistent link: https://www.econbiz.de/10012382180
Saved in:
3
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
4
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
5
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
6
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
7
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
8
The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
Murthi, B. P. S.
;
Girju, Marina
;
Steffes, Erin
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 11-20
Persistent link: https://www.econbiz.de/10012059997
Saved in:
9
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
10
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
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