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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Relationship marketing
70
Consumer behaviour
41
Konsumentenverhalten
41
Financial services
37
Finanzdienstleistung
37
Personal banking
30
Privatkundengeschäft
30
Kundenzufriedenheit
22
Bank
21
Dienstleistungsqualität
18
Service quality
18
Confidence
17
Vertrauen
17
Bank marketing
15
Bankmarketing
15
Electronic Banking
13
Electronic banking
13
USA
13
United States
13
Brand management
11
Markenführung
11
Corporate Social Responsibility
9
Corporate social responsibility
9
Großbritannien
9
United Kingdom
9
Brand image
7
Markenimage
7
Portfolio selection
7
Portfolio-Management
7
Anlageverhalten
6
Behavioural finance
6
Corporate reputation
6
Firmenimage
6
Marketing management
6
Marketingmanagement
6
Salespeople
6
Verkaufspersonal
6
financial services
6
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Undetermined
25
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74
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1
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75
Aufsatz in Zeitschrift
75
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1
Collection of articles of several authors
1
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1
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1
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English
75
Author
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Murthi, B. P. S.
3
Rajaobelina, Lova
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Durkin, Mark
2
Harrison, Tina
2
Maas, Peter
2
Pitt, Leyland F.
2
Rehman, Mohsin Abdur
2
Ricard, Line
2
Samad, Sarminah
2
Shams, Ghazal
2
Souiden, Nizar
2
Steffes, Erin M.
2
Abu-Salim, Taghreed
1
Al-Salim, Majda I. Ayoub
1
Al-Wugayan, Adel A. A.
1
Alhazmi, Basem Masoud
1
Ali, Nada
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Ansell, Jake
1
Arcand, Manon
1
Aspara, Jaakko
1
Atorough, Peter
1
Baqer, Samar M.
1
Barari, Mojtaba
1
Bhatt, Kedar
1
Blery, Evangelia
1
Boateng, Sheena Lovia
1
Bosch, Johan
1
Brennan, Ross
1
Breur, Tom
1
Bäckström, Lars
1
Campbell, Colin
1
Chen, Hui-ju
1
Chinje, Nathalie Beatrice
1
Chircop, Saviour
1
Clark, Victoria
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of business research : JBR
720
Journal of retailing and consumer services
629
Industrial marketing management : the international journal for industrial and high-tech firms
434
International journal of hospitality management
346
SpringerLink / Bücher
275
The journal of services marketing
268
The service industries journal
223
The journal of business & industrial marketing
200
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
181
International journal of contemporary hospitality management
152
International journal of electronic customer relationship management : IJECRM
149
Journal of travel and tourism marketing
146
Journal of hospitality marketing & management
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
Tourism management : research, policies, practice
137
Journal of service research : JSR
136
Journal of marketing
134
Journal of service management
124
Asia Pacific journal of marketing and logistics
122
Journal of retailing
115
Cogent business & management
114
The journal of brand management : an international journal
114
European journal of marketing : EJM
113
The journal of product & brand management
113
Psychology & marketing
110
Marketing intelligence & planning
108
Services marketing quarterly
108
Gabler Edition Wissenschaft
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Service business
97
The international journal of bank marketing : IJBM
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
93
Journal of marketing management : MM
92
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
The TQM journal : the international review of organizational improvement
78
International journal of business information systems : IJBIS
76
The international review of retail, distribution and consumer research
76
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ECONIS (ZBW)
75
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75
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Developing cross-selling capability in key corporate bank relationships : the case of a Nordic Bank
Salo, Jari
;
Cripps, Helen
;
Wendelin, Robert
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 45-52
Persistent link: https://www.econbiz.de/10012382180
Saved in:
3
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
4
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
5
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
6
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
7
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
8
The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
Murthi, B. P. S.
;
Girju, Marina
;
Steffes, Erin
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 11-20
Persistent link: https://www.econbiz.de/10012059997
Saved in:
9
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
10
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
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