//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Firmenimage"
~subject:"Kundenwert"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Firmenimage
Kundenwert
Service quality
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Großbritannien
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Abu-Salim, Taghreed
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Atorough, Peter
1
Barari, Mojtaba
1
Bergeron, Jasmin
1
Breur, Tom
1
Brun, Isabelle
1
Caruana, Albert
1
Chircop, Saviour
1
Devlin, James
1
Fortin, Annick
1
Furrer, Olivier
1
Graf, Albert
1
Harrison, Tina
1
Heinonen, Kristina
1
Komulainen, Hanna
1
Konietzny, Jirka
1
Ladhari, Ines
1
Ladhari, Riadh
1
Lafi, Adel Shehadah
1
Laroche, Michel
1
Lindsay, Valerie
1
Liu, Tsung-Chi
1
Maas, Peter
1
Makkonen, Hannu
1
McKechnie, Sally
1
Moin, S. M. A.
1
Mukerjee, Kaushik
1
Murthi, B. P. S.
1
Onyia, Okey Peter
1
Pérez, Andrea
1
Rajaobelina, Lova
1
Rasheed, Abdul M. A.
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Rodríguez del Bosque, Ignacio A.
1
Salem, Heba
1
Samad, Sarminah
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
Journal of retailing and consumer services
213
Journal of business research : JBR
155
International journal of hospitality management
134
The journal of services marketing
107
The service industries journal
84
Industrial marketing management : the international journal for industrial and high-tech firms
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
56
Journal of service research : JSR
56
International journal of contemporary hospitality management
53
Services marketing quarterly
51
Journal of travel and tourism marketing
47
Service business
46
Journal of service management
45
Journal of the Academy of Marketing Science
39
Journal of strategic marketing
38
Cogent business & management
36
Tourism management : research, policies, practice
35
SpringerLink / Bücher
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Journal of marketing
31
The TQM journal : the international review of organizational improvement
31
The international journal of bank marketing : IJBM
31
Journal of service research
28
Asia Pacific journal of marketing and logistics
26
Gabler Edition Wissenschaft
26
Marketing intelligence & planning
26
International journal of electronic customer relationship management : IJECRM
25
International journal of quality and service sciences
25
The journal of business & industrial marketing
25
Total quality management & business excellence
25
Managing service quality : MSQ ; an international journal
24
International journal of services and operations management
23
Journal of air transport management
22
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
22
European journal of marketing : EJM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
International journal of services, economics and management
20
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
3
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
4
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
5
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
6
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
7
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
8
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
9
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
10
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->