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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Customer satisfaction"
~subject:"Vertrauen"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Vertrauen
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
36
Konsumentenverhalten
36
Kundenzufriedenheit
20
Brand management
19
Markenführung
19
Dienstleistungsqualität
14
Service quality
14
Customer integration
10
Kundenintegration
10
Social Web
8
Social web
8
Brand image
7
Emotion
7
Markenimage
7
service
7
Internet marketing
6
Marketing management
6
Marketingmanagement
6
Online-Marketing
6
satisfaction
5
Brand
4
Brand loyalty
4
Confidence
4
Corporate reputation
4
Customer retention
4
Customer value
4
Firmenimage
4
Kundenwert
4
Markenartikel
4
Markentreue
4
B-to-B-Marketing
3
Business-to-business marketing
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer service
3
Dienstleistungssektor
3
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22
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22
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English
22
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Ahn, Jinwoo
1
Alabastro, Artem
1
Aoki, Kei
1
Bae, Joonheui
1
Barnes, Brianna
1
Bolton, Ruth N.
1
Bordeau, Julie
1
Borders, Aberdeen Leila
1
Chae, Heeju
1
Childs, Simon Sang Hoon
1
Cho, Seong Do
1
Ghaffar, Abdul
1
Gustafsson, Anders
1
Hakeem, Abdul
1
Han, Jinghe
1
Han, Sang-Lin
1
Islam, Tahir
1
Itoo, Murtaza Hassan
1
Jang, Seochul
1
Jeong, Miyoung
1
Kato, Takumi
1
Kim, Daekwan
1
Kim, Kyoungeun
1
Kim, Kyung Hoon
1
Kincl, Tomas
1
Ko, Eunju
1
Lee, Seonjeong
1
Lester, Deborah H.
1
Obeng, Efua
1
Oh, Haemoon
1
Park, Jeong Eun
1
Parrey, Shakir Hussain
1
Quach, Sara
1
Rather, Raouf Ahmad
1
Rho, Taeseok
1
Sharma, Anshuman
1
Shehnaz Tehseen
1
Siddiqi, Mushtaq A.
1
Singhal, Anubhuti
1
Surachartkumtonkun, Jiraporn
1
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Published in...
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
288
Journal of business research : JBR
166
International journal of hospitality management
149
The journal of services marketing
117
The service industries journal
74
Journal of hospitality marketing & management
69
Industrial marketing management : the international journal for industrial and high-tech firms
61
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Tourism management : research, policies, practice
51
Cogent business & management
50
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
49
Service business
46
The journal of business & industrial marketing
46
Journal of service management
44
Journal of strategic marketing
44
Services marketing quarterly
44
The international journal of bank marketing : IJBM
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
36
International journal of electronic customer relationship management : IJECRM
35
Psychology & marketing
34
The TQM journal : the international review of organizational improvement
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
32
International journal of electronic marketing and retailing : IJEMR
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of retailing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
The international review of retail, distribution and consumer research
25
International journal of quality and service sciences
24
Marketing intelligence & planning
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of financial services marketing : JFSM
23
Journal of marketing
23
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ECONIS (ZBW)
22
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
3
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
4
The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Jang, Seochul
;
Bae, Joonheui
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 645-659
Persistent link: https://www.econbiz.de/10013415464
Saved in:
5
Consumer response tendency and its implications for satisfaction and recommendation intention
Kato, Takumi
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
2
,
pp. 269-284
Persistent link: https://www.econbiz.de/10013177330
Saved in:
6
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
7
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
8
The effect of materialism, satisfaction and trust upon attitudinal loyalty : the case of denims
Verma, Pranay
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
4
,
pp. 467-486
Persistent link: https://www.econbiz.de/10012622601
Saved in:
9
Host and guest value co-creation and satisfaction in a shared economy : the case of Airbnb
Thaichon, Park
;
Surachartkumtonkun, Jiraporn
;
Singhal, …
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
4
,
pp. 407-422
Persistent link: https://www.econbiz.de/10012286212
Saved in:
10
Can brand experience increase customer contribution : how to create effective sustainable touchpoints with customers?
Aoki, Kei
;
Obeng, Efua
;
Borders, Aberdeen Leila
; …
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10012257882
Saved in:
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