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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Service quality
Social web
Beziehungsmarketing
231
Relationship marketing
231
Consumer behaviour
124
Konsumentenverhalten
124
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
49
Lieferantenmanagement
25
Supplier relationship management
25
Brand management
22
Customer integration
22
Kundenintegration
22
Markenführung
22
Customer value
21
Kundenwert
21
Salespeople
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Verkaufspersonal
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Brand image
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Internet marketing
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Markenimage
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Online-Marketing
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Marketing management
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Marketingmanagement
18
Social Web
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USA
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United States
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Hotel industry
15
Hotellerie
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Kundenbindungsprogramm
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Beschwerdemanagement
13
Complaint management
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Emotion
13
Firm performance
13
Gastronomie
13
Marketing theory
13
Marketingtheorie
13
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English
66
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Brady, Michael K.
2
Grégoire, Yany
2
Hanson, Sara
2
Kim, Eojina
2
Kumar, V.
2
Lee, Seonjeong
2
Miao, Li
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Abrahams, Alan
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Allen, Alexis M.
1
Arteaga-Moreno, Francisco
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Baker, Melissa A.
1
Bansal, Harvir S.
1
Beitelspacher, Lauren Skinner
1
Berry, Riley
1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Boon Liat Cheng
1
Borah, Sourav Bikash
1
Brocato, E. Deanne
1
Cham Tat Huei
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Chen, Sandy C.
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
Del Chiappa, Giacomo
1
Dellaert, Benedict G. C.
1
Dijl, Patrick van
1
Dong, Beibei
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
238
Journal of business research : JBR
191
International journal of hospitality management
124
The journal of services marketing
108
The service industries journal
80
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
54
International journal of contemporary hospitality management
52
Journal of service management
52
Journal of service research : JSR
51
Service business
50
Journal of strategic marketing
47
Journal of travel and tourism marketing
47
Cogent business & management
41
International journal of internet marketing and advertising : IJIMA
39
Tourism management : research, policies, practice
37
Marketing intelligence & planning
36
Asia Pacific journal of marketing and logistics
34
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
30
The TQM journal : the international review of organizational improvement
30
International journal of electronic marketing and retailing : IJEMR
29
Psychology & marketing
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Journal of service research
27
Technological forecasting & social change : an international journal
27
Journal of internet commerce
26
The international journal of bank marketing : IJBM
26
Business horizons
25
International journal of quality and service sciences
24
Journal of air transport management
24
SpringerLink / Bücher
24
The journal of brand management : an international journal
23
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ECONIS (ZBW)
66
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66
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
3
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
6
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
7
Brand-generated social media content and its differential impact on loyalty program members
Hernández-Ortega, Blanca I.
;
Stanko, Michael A.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1071-1090
Persistent link: https://www.econbiz.de/10013390497
Saved in:
8
Social media marketing strategy : definition, conceptualization, taxonomy, validation, and future agenda
Li, Fangfang
;
Larimo, Jorma
;
Leonidou, Leonidas C.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10012434087
Saved in:
9
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
10
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
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