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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Tourism analysis : an interdisciplinary tourism & hospitality journal"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
142
Consumer behaviour
71
Konsumentenverhalten
71
Dienstleistungsqualität
67
Service quality
67
Holiday behaviour
65
Urlaubsverhalten
65
Beziehungsmarketing
52
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Tourism
42
Tourismus
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40
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Tourism marketing
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Tourismuswirtschaft
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Zufriedenheit
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Tourismusberufe
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satisfaction
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International tourism
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Tang, Liang
4
Bruwer, Johan
3
Kim, Eojina
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Mathe, Kimberly
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Mattila, Anna S.
3
Raab, Carola
3
Ramkissoon, Haywantee
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2
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2
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Mavondo, Felix
2
Miao, Li
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Nunkoo, Robin
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1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Tourism analysis : an interdisciplinary tourism & hospitality journal
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
291
The journal of services marketing
192
Tourism management : research, policies, practice
180
International journal of contemporary hospitality management
179
The service industries journal
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
163
Cogent business & management
105
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Tourism management perspectives : TMP
92
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
International journal of services and operations management
64
Journal of strategic marketing
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
152
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1
Recipes for better customer satisfaction in internet-famous drinks shops : a fuzzy-set QCA approach
Wang, Zhisheng
;
Jie, Min
;
Li, Huiying
- In:
Tourism analysis : an interdisciplinary tourism & …
28
(
2023
)
2
,
pp. 219-235
Persistent link: https://www.econbiz.de/10014423430
Saved in:
2
Tourist perceived value, tourist satisfaction, and life satisfaction : evidence from Chinese Buddhist temple tours
Yu, Yanghang
;
Lang, Mei
;
Zhao, Yuanyuan
;
Liu, Wenjun
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 133-152
Persistent link: https://www.econbiz.de/10014229982
Saved in:
3
Expressions of anti-Black biases, job satisfaction, and turnover intentions in the full-service restaurant industry
Brewster, Zachary W.
;
Heffner, Allen V.
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 291-302
Persistent link: https://www.econbiz.de/10014230014
Saved in:
4
Hotel guests' revisit intentions post-COVID-19 : reexamining the role of service quality, CSR, and reputation while accounting for guests' trepidation
Assaker, Guy
;
O'Connor, Peter
- In:
Tourism analysis : an interdisciplinary tourism & …
28
(
2023
)
3
,
pp. 455-467
Persistent link: https://www.econbiz.de/10014423497
Saved in:
5
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
Liu, Yang
;
Li, Qi
;
Edu, Tudor
;
Negricea, Iliuta Costel
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 6-32
Persistent link: https://www.econbiz.de/10014229952
Saved in:
6
The role of post-stay evaluation on eWOM and hotel revisit intention among Gen Y
Sharipudin, Mohamad-Noor Salehhuddin
;
Cheung, Man Lai
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10014229967
Saved in:
7
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
8
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
9
Satisfaction and expenditure in wineries : a prospect theory approach
Sellers Rubio, Ricardo
;
Nicolau, Juan Luis
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 354-374
Persistent link: https://www.econbiz.de/10014230021
Saved in:
10
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
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