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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Beschwerdemanagement"
~subject:"Konsumentenverhalten"
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Beschwerdemanagement
Konsumentenverhalten
Consumer behaviour
83
Beziehungsmarketing
67
Relationship marketing
67
Hotel industry
55
Hotellerie
55
Customer satisfaction
50
Kundenzufriedenheit
50
Dienstleistungsqualität
47
Service quality
47
Tourism
45
Tourism marketing
45
Tourismus
45
Tourismusmarketing
45
Destination management
44
Destinationsmanagement
44
Holiday behaviour
37
Urlaubsverhalten
37
Tourism industry
36
Tourismuswirtschaft
36
Brand image
34
Markenimage
34
Brand management
29
Markenführung
29
Gastronomie
27
Restaurant industry
27
Gastgewerbe
20
Hospitality industry
20
USA
16
United States
16
Emotion
15
destination image
15
Corporate Social Responsibility
14
Corporate social responsibility
14
Tourism destination
14
Tourismusregion
14
Complaint management
13
Designation of origin
13
Herkunftsbezeichnung
13
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Article
88
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Article in journal
88
Aufsatz in Zeitschrift
88
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English
88
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Mattila, Anna S.
5
Kim, Eojina
4
Noone, Breffni M.
4
Tanford, Sarah
4
Tang, Liang
4
Chi, Christina Geng-Qing
3
Hanks, Lydia
3
Line, Nathaniel D.
3
Raab, Carola
3
Back, Ki-joon
2
Chen, Chien-Yu
2
Gao, Yixing
2
Hu, Yaou
2
Hyun, Sunghyup Sean
2
Kim, Woo Gon
2
King, Ceridwyn
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Min, Hyounae
2
Oh, Haemoon
2
Ro, Heejung
2
So, Kevin Kam Fung
2
Su, Na
2
Teng, Hsiu-Yu
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Yang, Wan
2
Abrahams, Alan
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Asatryan, Vahagn S.
1
Back, Ki-Joon
1
Baker, Melissa A.
1
Baloglu, Seyhmus
1
Barber, Nelson A.
1
Berezan, Orie
1
Berry, Riley
1
Bogicevic, Vanja
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of business research : JBR
852
Journal of retailing and consumer services
794
International journal of hospitality management
340
The journal of product & brand management
305
The journal of brand management : an international journal
291
Psychology & marketing
200
Asia Pacific journal of marketing and logistics
185
The journal of services marketing
182
Journal of business ethics : JOBE
158
Journal of the Academy of Marketing Science
156
European journal of marketing : EJM
151
Journal of travel and tourism marketing
142
SpringerLink / Bücher
138
Journal of marketing communications
137
Journal of marketing
135
International journal of consumer studies
131
International journal of contemporary hospitality management
130
Journal of retailing
130
Journal of hospitality marketing & management
126
Marketing intelligence & planning
125
Cogent business & management
117
Journal of marketing management : MM
115
The service industries journal
113
Journal of strategic marketing
110
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
109
Management science : journal of the Institute for Operations Research and the Management Sciences
108
Industrial marketing management : the international journal for industrial and high-tech firms
107
International journal of retail & distribution management
106
Marketing letters : a journal of research in marketing
103
Tourism management : research, policies, practice
101
The journal of consumer marketing
97
Journal of international consumer marketing
92
The international review of retail, distribution and consumer research
90
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
89
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
85
Journal of marketing research : JMR
83
Journal of service research : JSR
81
International journal of internet marketing and advertising : IJIMA
80
Journal of global marketing
80
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ECONIS (ZBW)
88
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88
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date (oldest first)
1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
3
Enhancing hotel guest corporate social responsibility-advocacy behaviors through hedonic benefits
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 375-394
Persistent link: https://www.econbiz.de/10014230022
Saved in:
4
All that glitters is not green : impact of biophilic designs on customer experiential values
Lee, Seung Hyun (Jenna)
;
Tao, Chen-Wei (Willie)
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
4
,
pp. NP18-NP32
Persistent link: https://www.econbiz.de/10014266119
Saved in:
5
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
6
Consumers' intention to stay in green hotels in Australia : theorization and implications
Nimri, Rawan
;
Patiar, Anoop
;
Kensbock, Sandra
;
Jin, Xin
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 149-168
Persistent link: https://www.econbiz.de/10012157334
Saved in:
7
Moderating effect of trust on customer return intention formation in peer-to-peer sharing accommodation
Ye, Shun
;
Chen, Siyu
;
Paek, Soyon
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 328-353
Persistent link: https://www.econbiz.de/10014230017
Saved in:
8
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
9
Corporate social responsibility : the effect of green practices in a service recovery
Albus, Heidi
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10011632988
Saved in:
10
Assessing the impact of brand equity and demographic characteristics on brand loyalty : the mediating role played by customer experience in United Arab Emirates' hotel industry
Nuseir, Mohammed T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
5
,
pp. 905-922
Persistent link: https://www.econbiz.de/10013257065
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