//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Customer service
44
Kundenservice
44
Customer satisfaction
24
Dienstleistungsqualität
24
Kundenzufriedenheit
24
Service quality
24
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
15
Relationship marketing
15
Beschwerdemanagement
14
Einzelhandel
9
Retail trade
9
Hospital
4
Krankenhaus
4
Online retailing
4
Online-Handel
4
Salespeople
4
Verkaufspersonal
4
Arbeitszufriedenheit
3
Contract theory
3
Frontline employees
3
Job satisfaction
3
Leistungsmotivation
3
Lieferkette
3
Perception
3
Product quality
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Wahrnehmung
3
Work motivation
3
service encounter
3
service failure
3
service recovery
3
Aerospace industry
2
Arbeitsverhalten
2
Business process management
2
Customer delight
2
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
Baker, Melissa A.
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Chen, Haipeng
1
Chen, Lin
1
Chiang, Jeongwen
1
Cho, Soo-Haeng
1
Coughlan, Anne T.
1
Freling, Ryan
1
Ganesan, Shankar
1
Grewal, Dhruv
1
Hess, Ronald L.
1
Hua, Nan
1
Hult, G. Tomas M.
1
Janakiraman, Narayan
1
Kim, Junyong
1
Kim, Youngsun Sean
1
Klein, Noreen M.
1
Koc, Erdogan
1
Ma, Junzhao
1
Melero, Iguacel
1
Nageswaran, Leela
1
Palmeira, Mauricio
1
Roggeveen, Anne L.
1
Salehi-Esfahani, Saba
1
Savaskan, R. Canan
1
Scheller-Wolf, Alan
1
Sesé, F. Javier
1
Shan, Minghui
1
Sharifi, Seyed Shahin
1
Shulman, Jeffrey D.
1
Sinha, Kingshuk K.
1
Spassova, Gerri
1
Srydal, Holly A.
1
Sun, Sijie
1
Thirumalai, Sriram
1
Torres, Edwin
1
Tsiros, Michael
1
Villi, Bilge
1
Voorhees, Clay M.
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
19
The journal of services marketing
15
International journal of hospitality management
14
Journal of retailing and consumer services
11
Journal of service research : JSR
8
Journal of service theory and practice
7
Psychology & marketing
7
The service industries journal
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
5
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Services marketing quarterly
5
Business horizons
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of the Academy of Marketing Science
4
Gabler Edition Wissenschaft
3
International journal of business information systems : IJBIS
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of service theory and practice : JSTP
3
Service business
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Cogent business & management
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of consumer studies
2
International journal of electronic commerce : IJEC
2
International journal of production economics
2
International journal of services and operations management
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
3
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
4
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
5
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
6
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
7
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
8
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
9
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
10
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->