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~isPartOf:"Journal of hospitality marketing & management"
~language:"eng"
~subject:"Consumer behaviour"
~subject:"Service quality"
~type_genre:"Article in journal"
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Consumer behaviour
Service quality
Konsumentenverhalten
243
Hotel industry
197
Hotellerie
197
Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
136
Beziehungsmarketing
114
Relationship marketing
114
Holiday behaviour
89
Urlaubsverhalten
89
Gastronomie
79
Restaurant industry
79
Hospitality industry
66
Gastgewerbe
65
Tourism
64
Tourismus
64
USA
61
United States
61
Tourism marketing
57
Tourismusmarketing
57
Tourism industry
49
Tourismuswirtschaft
49
Emotion
48
Social Web
47
Social web
47
Arbeitszufriedenheit
46
Job satisfaction
46
Viral marketing
45
Virales Marketing
45
Internet marketing
44
Online-Marketing
44
Brand image
42
Markenimage
42
Hospital
40
Krankenhaus
40
Brand management
37
Markenführung
37
Destination management
33
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Undetermined
198
Free
6
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Article
302
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Article in journal
Aufsatz in Zeitschrift
302
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
Language
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English
Author
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Han, Heesup
7
Mattila, Anna S.
6
Ramkissoon, Haywantee
6
Prayag, Girish
5
Bai, Billy
4
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Gursoy, Dogan
4
Lee, Seonjeong
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Erdem, Mehmet
3
Goh, Ben
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Kim, Peter Beomcheol
3
Lehto, Xinran Y.
3
Li, Minglong
3
Liu, Chih-Hsing
3
Miao, Li
3
Nunkoo, Robin
3
Prentice, Catherine
3
Raab, Carola
3
Tang, Liang
3
Wilkins, Hugh
3
Zhang, Lu
3
Akhtar, Nadeem
2
Ali, Faizan
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Behnke, Carl
2
Beldona, Srikanth
2
Bowden, Jana
2
Chen, Chih-chien
2
Chen, Hsiangting Shatina
2
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Consumer Behavior in Tourism Symposium <2011, Bruneck>
1
Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
2,032
Journal of business research : JBR
2,022
International journal of hospitality management
932
International journal of consumer studies
762
Psychology & marketing
668
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
Asia Pacific journal of marketing and logistics
423
The service industries journal
421
The journal of product & brand management
396
Management science : journal of the Institute for Operations Research and the Management Sciences
379
Tourism management : research, policies, practice
379
Journal of travel and tourism marketing
370
European journal of marketing : EJM
363
The journal of services marketing
363
Journal of marketing research : JMR
357
The journal of brand management : an international journal
351
International journal of contemporary hospitality management
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Cogent business & management
338
Journal of marketing management : MM
327
Journal of retailing
322
Journal of international consumer marketing
320
Marketing letters : a journal of research in marketing
305
International journal of retail & distribution management
302
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
299
Journal of marketing communications
297
Journal of the Academy of Marketing Science
296
Journal of marketing
293
The journal of consumer marketing
291
Journal of consumer behaviour : an international research review
289
Journal of fashion marketing and management
286
Technological forecasting & social change : an international journal
284
The international review of retail, distribution and consumer research
279
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
278
Journal of business ethics : JOBE
273
Marketing intelligence & planning
266
Journal of economic psychology : research in economic psychology and behavioral economics
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
Food policy : economics planning and politics of food and agriculture
242
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ECONIS (ZBW)
302
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1
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
2
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
3
Is the information on green hotel websites aligned with the drivers affecting customers' intention to visit green hotels? : a mixed-methods approach
Ray, Arghya
;
Sachdeva, Itisha
;
Rana, Nripendra P.
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014438598
Saved in:
4
Reexamination of consumers' willingness to stay at green hotels : rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior
Wang, Lei
;
Wong, Philip Pong Weng
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 547-581
Persistent link: https://www.econbiz.de/10014511830
Saved in:
5
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
6
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
7
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
8
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
9
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
10
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
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