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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Hospital"
~subject:"Kundenservice"
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Search: "Dienstleistungsqualität"
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Hospital
Kundenservice
Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
19
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
9
Qualitätsmanagement
9
Product quality
8
Produktqualität
8
Arbeitsverhalten
7
Holiday behaviour
7
Urlaubsverhalten
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Bai, Billy
2
Li, Minglong
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Qiu, Hailian
2
Anning-Dorson, Thomas
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Chen, Haipeng
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Chi, Oscar Hengxuan
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1
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1
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1
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1
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1
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1
Gui, Chenglin
1
Guo, Gongxing
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Journal of hospitality marketing & management
International journal of hospitality management
102
Health care management review : HCM review
74
Journal of retailing and consumer services
61
The journal of services marketing
56
Journal of business research : JBR
46
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
37
International journal of contemporary hospitality management
36
NBER working paper series
34
Quality management journal : QMJ
34
NBER Working Paper
31
The service industries journal
31
The TQM journal : the international review of organizational improvement
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Health marketing quarterly
23
Journal of service management
23
Health economics
22
International journal of productivity and quality management : IJPQM
21
Journal of service research
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
International journal of quality and service sciences
19
Service business
18
Services marketing quarterly
18
Total quality management & business excellence
18
Tourism management : research, policies, practice
18
Journal of service research : JSR
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of travel and tourism marketing
16
Health care management science
15
International journal of services and operations management
15
Journal of service theory and practice
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of quality & reliability management
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Ruhr economic papers
14
Technological forecasting & social change : an international journal
14
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
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ECONIS (ZBW)
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Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
22
The effect of mutual introductions and addressing customers by name on tipping behavior in restaurants
Seiter, John S.
;
Givens, Kayde D.
;
Weger, Harry <Jr.>
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 640-651
Persistent link: https://www.econbiz.de/10011578886
Saved in:
23
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
24
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
25
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
26
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
27
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
28
Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support
Herington, Carmel
;
Weaven, Scott
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 692-717
Persistent link: https://www.econbiz.de/10003893331
Saved in:
29
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.
;
Meyer, Tracy
;
Scribner, Lisa L.
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
Saved in:
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