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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Confidence"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Confidence
Kundenzufriedenheit
Beziehungsmarketing
195
Relationship marketing
195
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
53
Dienstleistungsqualität
50
Service quality
50
Internet marketing
31
Online-Marketing
31
Social Web
31
Social web
31
Customer value
25
Kundenwert
25
Customer integration
24
Kundenintegration
24
Dienstleistungssektor
23
Service industry
23
USA
19
United States
19
Brand management
18
Customer service
18
Kundenservice
18
Markenführung
18
Beschwerdemanagement
14
Complaint management
14
Services
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Dienstleistung
13
Markenimage
13
Online retailing
13
Online-Handel
13
Dienstleistungsmarketing
12
Services marketing
12
Emotion
11
Social media
11
Vertrauen
11
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26
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Article
61
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61
Aufsatz in Zeitschrift
61
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English
61
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Eisingerich, Andreas B
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Bell, Simon J.
2
Buoye, Alexander
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Keiningham, Timothy
2
Larivière, Bart
2
McColl-Kennedy, Janet R.
2
Schneider, Benjamin
2
Seiders, Kathleen
2
Sivakumar, K.
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Pelin
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Allen, Alexis M.
1
Andreassen, Tor W.
1
Ashraf, Abdul R.
1
Babakus, Emin
1
Bacile, Todd J.
1
Barnes, Donald C.
1
Bartl, Christopher
1
Basso, Kenny
1
Bayón, Tomás
1
Bearden, William O.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Betancourt, Roger R.
1
Bloemer, Josée M. M.
1
Bolton, Ruth N.
1
Bowen, David E.
1
Brady, Michael K.
1
Brodie, Roderick J.
1
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Published in...
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
288
Journal of business research : JBR
166
International journal of hospitality management
149
The journal of services marketing
117
The service industries journal
74
Journal of hospitality marketing & management
69
Industrial marketing management : the international journal for industrial and high-tech firms
61
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Tourism management : research, policies, practice
51
Cogent business & management
50
Asia Pacific journal of marketing and logistics
49
Service business
46
The journal of business & industrial marketing
46
Journal of service management
44
Journal of strategic marketing
44
Services marketing quarterly
44
The international journal of bank marketing : IJBM
42
Journal of the Academy of Marketing Science
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
International journal of electronic customer relationship management : IJECRM
35
Psychology & marketing
34
The TQM journal : the international review of organizational improvement
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
32
International journal of electronic marketing and retailing : IJEMR
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of retailing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
SpringerLink / Bücher
25
The international review of retail, distribution and consumer research
25
Marketing intelligence & planning
24
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
23
Journal of financial services marketing : JFSM
23
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ECONIS (ZBW)
61
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61
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1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
3
Digital content marketing's role in fostering consumer engagement, trust, and value : framework, fundamental propositions, and implications
Hollebeek, Linda D.
;
Macky, Keith
- In:
Journal of interactive marketing : a quarterly …
45
(
2019
),
pp. 27-41
Persistent link: https://www.econbiz.de/10011997974
Saved in:
4
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
5
Adding voice to the omnichannel and how that affects brand trust
Pagani, Margherita
;
Racat, Margot
;
Hofacker, Charles F.
- In:
Journal of interactive marketing : a quarterly …
48
(
2019
),
pp. 89-105
Persistent link: https://www.econbiz.de/10012129486
Saved in:
6
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
7
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
8
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
9
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
10
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
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