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~isPartOf:"Journal of international business studies : JIBS ; an official journal of the Academy of International Business"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Marketingmanagement"
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Beziehungsmarketing
Marketingmanagement
Confidence
61
Vertrauen
61
Consumer behaviour
16
Konsumentenverhalten
16
Relationship marketing
16
trust
13
Dienstleistungsqualität
10
Lieferantenmanagement
10
Service quality
10
Supplier relationship management
10
Customer satisfaction
7
Kundenzufriedenheit
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Automobilzulieferindustrie
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Cognition
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Complaint management
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Cross-cultural management
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Customer service
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Dienstleistungssektor
3
Einzelhandel
3
Employee retention
3
Führungskräfte
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Interkulturelles Management
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Kognition
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Alves, Helena
1
Barra, Cristobal
1
Beatson, Amanda
1
Bello, Daniel C.
1
Boateng, Henry
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
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Chiu, Ya-kang
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Choi, Beom Joon
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Dai, You-De
1
Di, Eh
1
Ferreira, João José Matos
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Hinson, Robert
1
Hollebeek, Linda D.
1
Hsiao, Chieh-Yu
1
Huang, Chien-jung
1
Isaeva, Neve
1
Islam, Jamid Ul
1
Jai, Tun-Min
1
Katsikeas, Constantine S.
1
Kosiba, John Paul Basewe
1
La, Suna
1
Law, Monica
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Lin, Chia-min
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Lin, Chieh-Peng
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Lings, Ian
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Liu, Chu-Mei
1
Liu, Ying-Chan
1
Okoe, Abednego Feehi
1
Pereira, Carla Alexandra Barbosa
1
Petzer, Daniël Johannes
1
Pressgrove, Geah
1
Pérez Perez, Isabel
1
Rather, Raouf Ahmad
1
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
The service industries journal
Journal of retailing and consumer services
58
Journal of business research : JBR
44
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
Asia Pacific journal of marketing and logistics
19
The journal of business & industrial marketing
19
Journal of strategic marketing
16
International journal of electronic marketing and retailing : IJEMR
15
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
European journal of marketing : EJM
10
International journal of retail & distribution management
10
Journal of travel and tourism marketing
10
International journal of electronic customer relationship management : IJECRM
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
International journal of internet marketing and advertising : IJIMA
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of service management
7
Journal of service research : JSR
7
SpringerLink / Bücher
7
European research studies
6
International journal of bank marketing
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Market : review for marketing theory and practice
6
Marketing intelligence & planning
6
Psychology & marketing
6
The international review of retail, distribution and consumer research
6
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ECONIS (ZBW)
17
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1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
3
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
4
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
5
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
6
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
7
Trust and commitment in the formation of donor loyalty
Barra, Cristobal
;
Pressgrove, Geah
;
Torres, Eduardo
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
Saved in:
8
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
9
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
10
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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