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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
230
Relationship marketing
230
Consumer behaviour
106
Konsumentenverhalten
106
Kundenzufriedenheit
62
Dienstleistungsqualität
53
Service quality
53
Customer integration
34
Kundenintegration
34
Social Web
29
Social web
29
Brand management
27
Markenführung
27
Customer value
26
Kundenwert
26
Lieferantenmanagement
23
Supplier relationship management
23
Betriebliche Wertschöpfung
17
Value creation
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Services
16
Dienstleistung
15
Dienstleistungssektor
15
Service industry
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Brand
14
Brand image
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Customer service
14
Internet marketing
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Kundenservice
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Markenimage
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Online-Marketing
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Customer experience
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Markenartikel
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Marketing management
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Marketingmanagement
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USA
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English
62
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Aksoy, Lerzan
3
Fornell, Claes
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Wieseke, Jan
3
Bornemann, Torsten
2
Buoye, Alexander
2
Edvardsson, Bo
2
Homburg, Christian
2
Hoyer, Wayne D.
2
Hult, G. Tomas M.
2
Kumar, V.
2
Morgeson, Forrest V., III.
2
Tronvoll, Bård
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allen, B. J.
1
Allsopp, Jason
1
Anand, Ankit
1
Andrews, Michelle
1
Arbore, Alessandro
1
Arora, Sandeep
1
Auh, Seigyoung
1
Bartholomew, Darrell E.
1
Batat, Wided
1
Becerril-Arreola, Rafael
1
Bhagwat, Yashoda
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Bouzdine-Chameeva, Tatiana
1
Brady, Michael K.
1
Breazeale, Michael
1
Brown, Tom
1
Brusco, Michael J.
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Dahl, Darren W.
1
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Journal of marketing
Journal of service management
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
62
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
8
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
9
Pleasant ambient scents : a meta-analysis of customer responses and situational contingencies
Roschk, Holger
;
Hosseinpour, Masoumeh
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 125-145
Persistent link: https://www.econbiz.de/10012176465
Saved in:
10
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
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