//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenzufriedenheit"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Customer satisfaction
145
Kundenzufriedenheit
145
Holiday behaviour
59
Urlaubsverhalten
59
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
43
Konsumentenverhalten
43
Service quality
40
Tourism
35
Tourismus
35
Tourism marketing
26
Tourismusmarketing
26
Tourism industry
23
Tourismuswirtschaft
23
satisfaction
20
customer satisfaction
18
Destination management
17
Destinationsmanagement
17
Arbeitszufriedenheit
13
Job satisfaction
13
Emotion
12
USA
12
United States
12
Viral marketing
12
Virales Marketing
12
Tourism destination
10
Tourismusregion
10
Beschwerdemanagement
9
Brand image
9
Complaint management
9
International tourism
9
Internationaler Tourismus
9
Markenimage
9
Customer integration
8
Kundenintegration
8
Satisfaction
8
Zufriedenheit
8
tourist satisfaction
8
more ...
less ...
Online availability
All
Undetermined
24
Free
1
Type of publication
All
Article
40
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Language
All
English
40
Author
All
Hsu, Cathy H. C.
2
Lee, JungHoon
2
Uysal, Muzaffer
2
Verhoef, Peter C.
2
Affonso, Felipe M.
1
Ahrholdt, Dennis C.
1
Ali, Faizan
1
Allen, B. J.
1
Anand, Ankit
1
Andrews, Michelle
1
Assaker, Guy
1
Auh, Seigyoung
1
Bartholomew, Darrell E.
1
Becerril-Arreola, Rafael
1
Bolton, Ruth M.
1
Brown, Tom
1
Celotto, Emilio
1
Chen, Yong
1
Chon, Kaye
1
Coltman, Tim
1
Dahl, Darren W.
1
Deng, Xiaoyan
1
Derfuß, Klaus
1
Dolnicar, Sara
1
Dong, Beibei
1
Doorn, Jenny van
1
Durante, Kristina M.
1
Eller, Tönnjes Freerk
1
Elvekrok, Ingunn
1
Engeset, Marit Gundersen
1
Fornell, Claes
1
Franke, George R.
1
Gannon, Martin Joseph
1
Golder, Peter N.
1
Gopaldas, Ahir
1
Gretz, Richard T.
1
Gudergan, Siegfried P.
1
Gursoy, Dogan
1
Hallmann, Kirstin
1
Hogreve, Jens
1
more ...
less ...
Published in...
All
Journal of marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
137
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
100
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
62
Service business
61
The TQM journal : the international review of organizational improvement
60
International journal of quality and service sciences
57
International journal of services and operations management
55
Cogent business & management
53
Journal of service research : JSR
52
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
more ...
less ...
Source
All
ECONIS (ZBW)
40
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
2
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
3
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
4
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
5
Serendipity : chance encounters in the marketplace enhance consumer satisfaction
Kim, Aekyoung
;
Affonso, Felipe M.
;
Laran, Juliano
; …
- In:
Journal of marketing
85
(
2021
)
4
,
pp. 141-157
Persistent link: https://www.econbiz.de/10012593259
Saved in:
6
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
7
Customer experience journeys : loyalty loops versus involvement spirals
Siebert, Anton
;
Gopaldas, Ahir
;
Lindridge, Andrew
; …
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 45-66
Persistent link: https://www.econbiz.de/10012231616
Saved in:
8
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
9
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
10
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->