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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of research in interactive marketing : interactive marketing and computer-mediated communication"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Onlinehandel"
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Dienstleistungsqualität
Online retailing
96
Online-Handel
96
Consumer behaviour
66
Konsumentenverhalten
66
E-commerce
40
Electronic Commerce
40
Customer satisfaction
24
Internet marketing
24
Kundenzufriedenheit
24
Online-Marketing
24
Beziehungsmarketing
23
Relationship marketing
23
Service quality
17
Social Web
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Social web
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Einzelhandel
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Retail trade
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Internet
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Website
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Viral marketing
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Virales Marketing
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Confidence
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USA
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United States
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Vertrauen
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Online consumer behaviour
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Online consumer behavior
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Virtual reality
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Virtuelle Realität
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Advertising effects
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Werbewirkung
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e-commerce
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Brand image
4
Digitalisierung
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Digitization
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Distribution channel
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Emotion
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Großbritannien
4
Interactivity
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Ahmed, Asad
1
Arroyo-Barrigüete, Jose Luis
1
Barrera, Ramón Barrera
1
Carrión, Gabriel Cepeda
1
Chen, Ching-fu
1
Cicmil, Svetlana
1
Elsharnouby, Tamer H.
1
Ernst, Ricardo
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Galpayegani, S. Alireza Hashemi
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Ghavamipoor, Hoda
1
Kao, Ya-ling
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Khan, Mohammed Naved
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Kim, Chungho
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Kim, Jung-Hwan
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Kim, Jung-hwan
1
Kim, Minjeong
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Laroche, Michel
1
Lee, Hyun-hwa
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Lin, Chien-hsin
1
Lin, Hsin-hui
1
Lu, Xiaoming
1
López-Sánchez, Jose Ignacio
1
Ma, Yoon Jin
1
Mahrous, Abeer A.
1
Mari, Michela
1
Mazaheri, Ebrahim
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Orero-Giménez, Alejandro
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Piercy, Niall
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Poggesi, Sara
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Rafiq, Mohammed
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Rahman, Obaidur
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Saad, Mohammed
1
Shahpasand, Maryam
1
Shobeiri, Saeed
1
Tuan Nguyen
1
Yilmazsoy, Baris
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Journal of marketing management : MM
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
The service industries journal
Journal of retailing and consumer services
39
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Journal of business research : JBR
14
Cogent business & management
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
The journal of services marketing
6
International journal of quality & reliability management
5
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research and applications
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
The TQM journal : the international review of organizational improvement
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
Administrative Sciences : open access journal
3
Asia Pacific journal of marketing and logistics
3
Decision sciences : DS
3
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ECONIS (ZBW)
17
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
3
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
4
A QoS-sensitive model for e-commerce customer behavior
Ghavamipoor, Hoda
;
Galpayegani, S. Alireza Hashemi
; …
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 380-397
Persistent link: https://www.econbiz.de/10011813290
Saved in:
5
Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.
;
Mahrous, Abeer A.
- In:
Journal of research in interactive marketing : …
9
(
2015
)
4
,
pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
Saved in:
6
Improving customer website involvement through experiential marketing
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 885-900
Persistent link: https://www.econbiz.de/10010394605
Saved in:
7
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
8
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
9
Servicescape cues and customer behavior : a systematic literature review and research agenda
Mari, Michela
;
Poggesi, Sara
- In:
The service industries journal
33
(
2013
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10009702913
Saved in:
10
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
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