//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
25
Complaint management
25
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
9
Service quality
9
Customer service
7
Kundenservice
7
Australia
2
Australien
2
Brand management
2
Einzelhandel
2
Emotion
2
Großbritannien
2
Markenführung
2
Product returns
2
Retail trade
2
Structural equation model
2
Strukturgleichungsmodell
2
USA
2
United Kingdom
2
United States
2
2003-2008
1
Age group
1
Altersgruppe
1
Behaviour
1
Bevölkerungsentwicklung
1
Bewertung
1
Buyer-seller relationship
1
Capital income
1
Channel use
1
Complaint handling
1
Confidence
1
Congruence approach
1
Consumer attitudes
1
Contingency framework
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
25
Type of publication (narrower categories)
All
Article in journal
25
Aufsatz in Zeitschrift
25
Language
All
English
25
Author
All
Brady, Michael K.
2
Buttle, Francis A.
2
Grewal, Dhruv
2
Harris, Lloyd C.
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Ang, Lawrence
1
Bolton, Lisa E.
1
Braun, Jakob
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Chen, Lin
1
Chiang, Jeongwen
1
Cronin, J. J.
1
Dennis, Charles
1
Devezer, Berna
1
Díaz Martín, Ana María
1
Evanschitzky, Heiner
1
Felix, Reto
1
Fox, Gavin L.
1
Freling, Ryan
1
Ganesan, Shankar
1
Grougiou, Vassiliki
1
Grégoire, Yany
1
Hess, Ronald L.
1
Hogreve, Jens
1
Hoyer, Wayne D.
1
Hult, G. Tomas M.
1
Huppertz, John W.
1
Janakiraman, Narayan
1
Joireman, Jeff
1
Khanyapuss Punjaisri
1
Khare, Adwait
1
Kim, Junyong
1
King, Tamira
1
Klein, Noreen M.
1
Marshall, Roger
1
Mattila, Anna S.
1
Melero, Iguacel
1
Mittal, Vikas
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
Journal of retailing
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
International journal of consumer studies
11
Journal of service research
11
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
more ...
less ...
Source
All
ECONIS (ZBW)
25
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
2
Boundary conditions of the effect of customer coproduction : the case of service failure
Zolfagharian, Mohammadali
;
Felix, Reto
;
Braun, Jakob
- In:
Journal of marketing management : MM
34
(
2018
)
9/10
,
pp. 705-731
Persistent link: https://www.econbiz.de/10011935068
Saved in:
3
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
6
All Anglos are alike? : a study of whinging Poms and bloody-minded Aussies
Harris, Lloyd C.
;
Russell-Bennett, Rebekah
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 827-855
Persistent link: https://www.econbiz.de/10011309050
Saved in:
7
Managing negative word-of-mouth : an exploratory study
Williams, Martin
;
Buttle, Francis A.
- In:
Journal of marketing management : MM
30
(
2014
)
13/14
,
pp. 1423-1447
Persistent link: https://www.econbiz.de/10010433914
Saved in:
8
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
9
When do customers offer firms a "second chance" following a double deviation? : the impact of inferred firm motives on customer revenge and reconciliation
Joireman, Jeff
;
Grégoire, Yany
;
Devezer, Berna
;
Tripp, …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 315-337
Persistent link: https://www.econbiz.de/10009781852
Saved in:
10
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->