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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of service management"
~subject:"Price competition"
~subject:"Service quality"
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Price competition
Service quality
Beziehungsmarketing
5
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service management
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Information economics and policy : IEP
3
Quantitative marketing and economics : QME
3
The journal of services marketing
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The service industries journal
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Asia Pacific journal of marketing and logistics
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Auditing : a journal of practice & theory
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International journal of bank marketing
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International journal of business information systems : IJBIS
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Journal of marketing research : JMR
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
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Journal of service theory and practice : JSTP
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Management research review
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
2
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
3
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
4
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
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