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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Service quality
Dienstleistungsqualität
453
Customer satisfaction
189
Kundenzufriedenheit
189
Relationship marketing
139
Consumer behaviour
132
Konsumentenverhalten
132
Dienstleistungssektor
53
Service industry
53
service quality
40
Customer service
30
Kundenservice
30
Beschwerdemanagement
29
Complaint management
29
Taiwan
28
customer satisfaction
26
Dienstleistung
24
Services
24
Gesundheitsversorgung
23
Health care
23
Performance measurement
21
Performance-Messung
21
Brand management
20
Hospital
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Markenführung
20
Confidence
19
Customer integration
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Kundenintegration
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Quality management
19
Qualitätsmanagement
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Spain
19
Spanien
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Vertrauen
19
Bank
18
Dienstleistungsmarketing
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18
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18
Services marketing
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7
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Gilboa, Shaked
4
Vilnai-Yavetz, Iris
4
Choi, Beom Joon
3
Gil Saura, Irene
3
Kandampully, Jay
3
Lin, Wen-bao
3
Quach, Sara
3
Ricard, Line
3
Shankar, Amit
3
Wang, Edward Shih-tse
3
Alves, Helena
2
Amin, Muslim
2
Beatson, Amanda
2
Bebber, Suélen
2
Brun, Isabelle
2
Bryson, John R.
2
Caemmerer, Barbara
2
Casidy, Riza
2
Chamorro, Antonio
2
Chang, Hong-Sheng
2
Chao, Pei
2
Clark, Melissa N.
2
Cunha, Miguel Pina e
2
Datta, Biplab
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gamliel, Eyal
2
Gong, Taeshik
2
Greene, Henry
2
Gudergan, Siegfried
2
Henseler, Jörg
2
Herstein, Ram
2
Hsu, Maxwell K.
2
Jebarajakirthy, Charles
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kotzé, Theuns
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
453
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1
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453
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
4
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
7
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
8
Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Li, Rongyu
;
Liu, Yiran
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 128-152
Persistent link: https://www.econbiz.de/10014513543
Saved in:
9
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
10
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
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