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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
~subject:"Service quality"
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Search: subject:"Customer loyalty"
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Service quality
Beziehungsmarketing
20
Relationship marketing
20
Customer satisfaction
14
Kundenzufriedenheit
14
Customer loyalty
12
Consumer behaviour
11
Konsumentenverhalten
11
Customer retention
10
Kundenbindung
10
Dienstleistungsqualität
6
Lieferantenmanagement
5
Loyalty
5
Supplier relationship management
5
B-to-B-Marketing
4
Business-to-business marketing
4
customer loyalty
4
Satisfaction
3
customer retention
3
Bank
2
Confidence
2
Customer value
2
Dienstleistungssektor
2
E-commerce
2
Electronic Commerce
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Financial services
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Finanzdienstleistung
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Kundenwert
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Marketing management
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Marketingmanagement
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Personal banking
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Privatkundengeschäft
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Service industry
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Structural equation model
2
Strukturgleichungsmodell
2
Trust
2
Vertrauen
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Absatz
1
Advertising
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Alet Vilaginés, Josep
1
Bardauskaite, Indre
1
Basso, Kenny
1
Fallu, Jean-Mathieu
1
Mittal, Banwari
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Ricard, Line
1
Santos, Christiane Pizzutti dos
1
Terres, Mellina da Silva
1
Toufaily, Elissar
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
26
Journal of hospitality marketing & management
13
The service industries journal
11
The TQM journal : the international review of organizational improvement
9
Cogent business & management
8
Services marketing quarterly
8
International journal of hospitality management
6
International journal of quality & reliability management
6
Journal of business research : JBR
6
Service business
6
The international journal of bank marketing : IJBM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Asia Pacific journal of marketing and logistics
5
International journal of contemporary hospitality management
5
Journal for global business advancement : JGBA
5
The journal of applied business research
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Global business review
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Inventi impact: retailing & consumer services
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
African journal of business and economic research : AJBER
3
International journal of business information systems : IJBIS
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of services, economics and management
3
Journal of Islamic marketing
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of strategic marketing
3
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ECONIS (ZBW)
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1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
OCL : online
customer
loyalty
in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
3
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
4
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
5
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
6
Investigating the impact of resource capabilities on
customer
loyalty
: a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
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