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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~isPartOf:"The service industries journal"
~subject:"Cross-cultural management"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
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Search: subject_exact:"Switching barriers"
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Cross-cultural management
Konsumentenverhalten
Relationship marketing
Switching behaviour
11
Wechselverhalten
11
Beziehungsmarketing
9
Consumer behaviour
8
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
7
Service quality
7
customer loyalty
4
Customer value
3
Kundenwert
3
customer satisfaction
3
switching barriers
3
Betriebliche Wertschöpfung
2
Confidence
2
Lieferantenmanagement
2
Service-Dominant Logic
2
Service-dominant logic
2
Supplier relationship management
2
Taiwan
2
Value creation
2
Vertrauen
2
switching cost
2
Automobile insurance
1
B-to-B-Marketing
1
Bank
1
Beschwerdemanagement
1
Brand loyalty
1
Business-to-business marketing
1
Complaint management
1
Consumer attitudes
1
Corporate reputation
1
Customer integration
1
Customer switching intention
1
Dauer
1
Dienstleistungssektor
1
Duration
1
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13
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English
13
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Al-Hawari, Mohd Ahmad
1
Antón, Carmen
1
Berenguer Contrí, Gloria
1
Camarero, Carmen
1
Carrero, Mirtha
1
Chen, Mei-fang
1
Evangelista, Felicitas
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Hsu, Maxwell K.
1
Kataria, Sonia
1
Keramati, Abbas
1
Kumar, Vinod
1
Le Nguyen Hau
1
Liu, Tsung-chi
1
Moliner-Velázquez, Beatriz
1
Mosavi, Seyed Mohammad
1
Oliveira-Castro, Jorge Mendes de
1
Pham Ngoc Thuy
1
Porto, Rafael Barreiros
1
Samudro, Andreas
1
Sangari, Mohamad Sadegh
1
Seco-Ferreira, Diogo Conque
1
Singh, Pratyancha
1
Susanti, Vonny
1
Swanson, Scott
1
Wang, Chung-yu
1
Wang, Ling-huei
1
Wang, Stephen W.
1
Watanabe, Yoshiaki
1
Wu, Li-wei
1
Yeh, Jian He
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
The service industries journal
Information economics and policy : IEP
8
Journal of business research : JBR
8
Journal of retailing and consumer services
7
International journal of industrial organization
6
Telecommunications policy : the international journal of digital economy, data sciences and new media
5
The journal of services marketing
5
CESifo working papers
4
Discussion paper / Centre for Economic Policy Research
4
Gabler Edition Wissenschaft
4
Global business review
4
International journal of hospitality management
4
Journal of marketing research : JMR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Managing service quality : MSQ ; an international journal
4
SpringerLink / Bücher
4
The journal of business & industrial marketing
4
Asia Pacific journal of marketing and logistics
3
Bank of England Working Paper
3
Bank of Finland research discussion papers
3
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Diskussionsschriften / Universität Bern, Departement Volkswirtschaftlehre
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business information systems : IJBIS
3
Inventi impact: retailing & consumer services
3
Journal of consumer behaviour : an international research review
3
Journal of financial services marketing : JFSM
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of industry, competition and trade
3
Journal of retailing
3
Journal of service management
3
Marketing letters : a journal of research in marketing
3
Marketing science
3
Psychology & marketing
3
Service business
3
Working paper / National Bureau of Economic Research, Inc.
3
DICE discussion paper
2
Discussion paper
2
Discussion papers / CEPR
2
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ECONIS (ZBW)
13
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1
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
2
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
3
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
4
Value co-creation in business-to-business and business-to-consumer service relationships
Watanabe, Yoshiaki
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 203-228
Persistent link: https://www.econbiz.de/10012258655
Saved in:
5
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
6
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
7
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
8
What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros
;
Oliveira-Castro, Jorge Mendes de
; …
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
Saved in:
9
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
10
Relationship exit in different legal environments : a cross-cultural analysis
Camarero, Carmen
;
Antón, Carmen
;
Carrero, Mirtha
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1457-1478
Persistent link: https://www.econbiz.de/10008661626
Saved in:
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