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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~isPartOf:"The service industries journal"
~subject:"Price competition"
~subject:"Service quality"
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Price competition
Service quality
Switching behaviour
11
Wechselverhalten
11
Beziehungsmarketing
6
Consumer behaviour
6
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6
Relationship marketing
6
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customer loyalty
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customer satisfaction
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Liu, Tsung-chi
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Moliner-Velázquez, Beatriz
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
The service industries journal
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Information economics and policy : IEP
3
Quantitative marketing and economics : QME
3
The journal of services marketing
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
Journal of marketing research : JMR
2
Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Management research review
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Psychology & marketing
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The journal of applied business research
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The journal of industrial economics
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CentER Discussion Paper Series
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Department of Economics working paper
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Dissertation.de
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Dynamic games and applications : DGA
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Economics letters
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EuroMed journal of business
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ECONIS (ZBW)
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1
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
2
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
3
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
4
Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
Saved in:
5
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
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