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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~subject:"Work behaviour"
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Search: "Customer relationship management"
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Work behaviour
Beziehungsmarketing
217
Relationship marketing
217
Consumer behaviour
113
Konsumentenverhalten
113
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
62
Service quality
62
Einzelhandel
46
Retail trade
46
Dienstleistungssektor
23
Service industry
23
Customer service
22
Kundenservice
22
Distribution channel
19
Vertriebsweg
19
Beschwerdemanagement
17
Complaint management
17
Customer value
16
Kundenwert
16
Customer integration
15
Dienstleistung
15
Kundenintegration
15
Online retailing
15
Online-Handel
15
Salespeople
15
Services
15
Verkaufspersonal
15
E-commerce
13
Electronic Commerce
13
Lieferantenmanagement
13
Marketing management
13
Marketingmanagement
13
Supplier relationship management
13
USA
12
United States
12
Viral marketing
12
Virales Marketing
12
Brand management
11
Dienstleistungsmarketing
11
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9
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Gong, Taeshik
2
Arnold, Todd J.
1
Baldus, Brian
1
Beatty, Sharon E.
1
Black, William C.
1
Bock, Dora E.
1
Boegershausen, Johannes
1
Brady, Michael K.
1
Calantone, Roger J.
1
Chan, Kimmy Wa
1
Choi, Jin Nam
1
Folse, Judith Anne Garretson
1
Harrison, Mary P.
1
Henkel, Alexander P.
1
Holloway, Betsy Bugg
1
Hopkins, Lucas M.
1
Hughes, Douglas E.
1
Lee, Na Young
1
Lemmink, Jos
1
Noble, Stephanie M.
1
Northington, William Magnus
1
Ogilvie, Jessica
1
Pugh, Harrison B.
1
Rafaeli, Anat
1
Richards, Keith A.
1
Spreng, Richard A.
1
Wang, Sijun
1
Yi, Youjae
1
Yoo, Jaewon
1
Zablah, Alex R.
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Zhang, Ruixue
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Zhou, Mingjian
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Journal of retailing
Journal of service research : JSR
International journal of hospitality management
20
Journal of business research : JBR
14
Journal of retailing and consumer services
13
The journal of services marketing
9
The service industries journal
9
International journal of contemporary hospitality management
8
Journal of business ethics : JOBE
8
Journal of marketing
6
The journal of personal selling & sales management : JPSSM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of strategic marketing
5
Service business
5
European journal of marketing : EJM
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Corporate communications : an international journal
2
Group & organization management : an international journal
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management
2
Leadership & organization development journal
2
Marketing intelligence & planning
2
American journal of business
1
Asian journal of business ethics : AJBE
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Chinese management studies
1
Corporate reputation review
1
Corporate social responsibility and environmental management
1
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
5
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
6
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
7
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
8
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
9
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
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