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~isPartOf:"Journal of retailing"
~isPartOf:"Marketing letters : a journal of research in marketing"
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Search: subject:"Management"
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Subject
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Konsumentenverhalten
Consumer behaviour
219
Beziehungsmarketing
155
Relationship marketing
155
Einzelhandel
134
Retail trade
134
Brand management
121
Markenführung
121
Brand image
69
Markenimage
69
Marketing management
67
Marketingmanagement
67
Brand
55
Customer satisfaction
53
Kundenzufriedenheit
53
Markenartikel
53
Distribution channel
46
Vertriebsweg
46
Dienstleistungsqualität
38
Service quality
38
Lieferantenmanagement
32
Supplier relationship management
32
Online retailing
28
Beschwerdemanagement
27
Complaint management
27
Online-Handel
27
Salespeople
26
Verkaufspersonal
26
Customer service
24
Kundenservice
24
E-commerce
23
Electronic Commerce
23
Sales promotion
22
Innovation management
21
Innovationsmanagement
21
USA
21
United States
21
Verkaufsförderung
21
Advertising effects
20
Emotion
20
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125
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7
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Article
217
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2
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218
Aufsatz in Zeitschrift
218
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2
Collection of articles of several authors
2
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2
Conference paper
1
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1
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English
219
Author
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Grewal, Dhruv
7
Nordfält, Jens
4
Roggeveen, Anne L.
4
Blut, Markus
3
Breugelmans, Els
3
Campo, Katia
3
Evanschitzky, Heiner
3
Ma, Yu
3
Neslin, Scott A.
3
Noble, Stephanie M.
3
Ruyter, Ko de
3
Shankar, Venkatesh
3
Tsiros, Michael
3
Verhoef, Peter C.
3
Wang, Jeff Jianfeng
3
Ahuvia, Aaron
2
Aspara, Jaakko
2
Bagozzi, Richard P.
2
Batra, Rajeev
2
Bearden, William O.
2
Calantone, Roger J.
2
Chen, Qimei
2
Dass, Mayukh
2
Doorn, Jenny van
2
Eisend, Martin
2
Gauri, Dinesh Kumar
2
Ghosh Chowdhury, Tilottama
2
Goodstein, Ronald Charles
2
Guha, Abhijit
2
Gunasti, Kunter
2
Gustafsson, Anders
2
Harris, Lloyd C.
2
Hult, G. Tomas M.
2
Jiang, Baojun
2
Joy, Annamma
2
Kenning, Peter
2
Klink, Richard R.
2
Kouril, Michal
2
Lamey, Lien
2
Liu, Maggie Wenjing
2
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Published in...
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Journal of retailing
Marketing letters : a journal of research in marketing
Journal of business research : JBR
857
Journal of retailing and consumer services
772
International journal of hospitality management
309
The journal of product & brand management
305
The journal of brand management : an international journal
299
Psychology & marketing
197
Asia Pacific journal of marketing and logistics
179
The journal of services marketing
159
Journal of business ethics : JOBE
154
Journal of the Academy of Marketing Science
152
European journal of marketing : EJM
149
Journal of travel and tourism marketing
143
Journal of marketing communications
140
Marketing intelligence & planning
138
Journal of marketing
135
International journal of consumer studies
131
SpringerLink / Bücher
127
Journal of strategic marketing
125
Journal of hospitality marketing & management
123
Cogent business & management
121
International journal of contemporary hospitality management
121
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
109
Journal of marketing management : MM
109
Management science : journal of the Institute for Operations Research and the Management Sciences
106
Industrial marketing management : the international journal for industrial and high-tech firms
105
International journal of retail & distribution management
103
The international review of retail, distribution and consumer research
103
Tourism management : research, policies, practice
99
The journal of consumer marketing
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
The service industries journal
93
Journal of international consumer marketing
91
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
90
Journal of promotion management : innovations in planning and applied research
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
82
International journal of internet marketing and advertising : IJIMA
80
Journal of fashion marketing and management
79
Journal of global marketing
79
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Source
All
ECONIS (ZBW)
219
Showing
1
-
10
of
219
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date (oldest first)
1
Customer satisfaction, loyalty behaviors, and firm financial performance : what 40 years of research tells us
Mittal, Vikas
;
Han, Kyuhong
;
Frennea, Carly
;
Blut, Markus
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014333908
Saved in:
2
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
5
Anthropomorphized artificial intelligence, attachment, and consumer behavior
Hermann, Erik
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
1
,
pp. 157-162
Persistent link: https://www.econbiz.de/10013184284
Saved in:
6
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
7
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
8
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
9
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
10
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
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