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~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~person:"Beatty, Sharon E."
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Beziehungsmarketing
3
Relationship marketing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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Beschwerdemanagement
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Consumer behaviour
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Service retailing
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Beatty, Sharon E.
Grewal, Dhruv
9
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7
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6
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Cronin, J. J.
4
Gil Saura, Irene
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Ha, Hong Youl
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Harris, Lloyd C.
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Hollebeek, Linda D.
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Verhoef, Peter C.
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Alkire, Linda
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Blut, Markus
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Burton, Jamie
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Pauwels, Koen
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Roggeveen, Anne L.
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Tsiotsou, Rodoula H.
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Wu, Cedric Hsi-jui
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Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
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Arnold, Todd J.
2
Auh, Seigyoung
2
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Journal of retailing
The journal of services marketing
The service industries journal
Journal of service research : JSR
4
Journal of business research : JBR
2
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
European journal of marketing
1
Handbook of research on customer engagement
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice
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Journal of the Academy of Marketing Science
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Reputation Management
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ECONIS (ZBW)
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
2
A CIT investigation of other customers' influence in services
Zhang, Jingyun
;
Beatty, Sharon E.
;
Mothersbaugh, David
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 389-399
Persistent link: https://www.econbiz.de/10008653366
Saved in:
3
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
Saved in:
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