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~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Retail trade"
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Search: "Customer relationship management"
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Subject
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Retail trade
Beziehungsmarketing
519
Relationship marketing
519
Consumer behaviour
249
Konsumentenverhalten
249
Customer satisfaction
195
Kundenzufriedenheit
195
Dienstleistungsqualität
188
Service quality
188
Einzelhandel
67
Customer service
62
Kundenservice
62
Customer integration
51
Kundenintegration
51
Dienstleistungssektor
43
Service industry
43
Beschwerdemanagement
40
Complaint management
40
Lieferantenmanagement
37
Supplier relationship management
37
Customer experience
34
Betriebliche Wertschöpfung
33
Brand management
33
Confidence
33
Markenführung
33
Value creation
33
Vertrauen
33
Emotion
32
Customer value
31
Kundenwert
31
Online retailing
31
Online-Handel
31
Services
30
E-commerce
29
Electronic Commerce
29
Dienstleistung
26
Dienstleistungsmarketing
26
Services marketing
26
Social Web
26
Social web
26
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39
Free
1
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Article
65
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2
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67
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67
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2
Collection of articles of several authors
2
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2
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English
67
Author
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Grewal, Dhruv
7
Noble, Stephanie M.
3
Benoit, Sabine
2
Blut, Markus
2
Guha, Abhijit
2
Kumar, V.
2
Neslin, Scott A.
2
Pauwels, Koen
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Algesheimer, René
1
Andrews, Demetra
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
Bang, Nguyen
1
Basso, Kenny
1
Bearden, William O.
1
Beatty, Sharon E.
1
Beauchamp, J. P.
1
Bellini, Silvia
1
Berg, Bettina
1
Bijmolt, Tammo H. A.
1
Bilgicer, Tolga
1
Biswas, Dipayan
1
Blair, Edward A.
1
Blodgett, Jeffrey
1
Bodapati, Anand V.
1
Bolander, Willy
1
Bolton, Ruth N.
1
Brandon, Renee
1
Breazeale, Michael J.
1
Breugelmans, Els
1
Brock, Christian
1
Broilo, Patricia Liebesny
1
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Published in...
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Journal of retailing
The journal of services marketing
The service industries journal
Journal of retailing and consumer services
176
Journal of business research : JBR
46
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
33
International journal of retail and distribution management
29
Journal of strategic marketing
13
Marketing intelligence & planning
13
Journal of the Academy of Marketing Science
11
Cogent business & management
10
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of business information systems : IJBIS
8
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
Services marketing quarterly
8
International journal of electronic commerce : IJEC
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Journal of service management
6
Service business
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
SpringerLink / Bücher
5
The journal of product & brand management
5
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ECONIS (ZBW)
67
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1
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67
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1
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia
;
Herhausen, Dennis
;
Guha, Abhijit
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
Saved in:
2
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
3
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
4
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
5
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
6
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
7
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
10
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
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