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~isPartOf:"Journal of retailing"
~subject:"Beziehungsmarketing"
~subject:"Online retailing"
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Beziehungsmarketing
Online retailing
Einzelhandel
124
Retail trade
124
Consumer behaviour
123
Konsumentenverhalten
123
Relationship marketing
103
Brand management
51
Markenführung
51
Distribution channel
39
Vertriebsweg
39
Customer satisfaction
34
Kundenzufriedenheit
34
Marketing management
30
Marketingmanagement
30
Dienstleistungsqualität
25
Online-Handel
25
Service quality
25
Brand
22
Lieferantenmanagement
21
Supplier relationship management
21
E-commerce
20
Electronic Commerce
20
Markenartikel
20
Brand image
18
Markenimage
18
Customer service
17
Kundenservice
17
Retailing
17
Salespeople
17
Verkaufspersonal
17
Beschwerdemanagement
15
Complaint management
15
Ladengestaltung
15
Lieferkette
15
Store design
15
Supply chain
15
Category Management
14
Category management
14
Handelsmarke
14
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Undetermined
62
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Article
114
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2
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Article in journal
116
Aufsatz in Zeitschrift
116
Aufsatzsammlung
2
Collection of articles of several authors
2
Sammelwerk
2
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English
116
Author
All
Grewal, Dhruv
9
Noble, Stephanie M.
5
Nordfält, Jens
4
Roggeveen, Anne L.
4
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Pauwels, Koen
3
Biswas, Dipayan
2
Blut, Markus
2
Brady, Michael K.
2
Breugelmans, Els
2
Calantone, Roger J.
2
Campo, Katia
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Jindal, Rupinder P.
2
Kumar, V.
2
Kushwaha, Tarun
2
Lamey, Lien
2
Langerak, Fred
2
Melis, Kristina
2
Mittal, Vikas
2
Ratchford, Brian Thomas
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
2
Soysal, Gonca
2
Tsiros, Michael
2
Voorhees, Clay M.
2
Wang, Jeff Jianfeng
2
Zablah, Alex R.
2
Zhang, Yufei
2
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Published in...
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Journal of retailing
Journal of business research : JBR
649
Journal of retailing and consumer services
608
Industrial marketing management : the international journal for industrial and high-tech firms
408
International journal of hospitality management
290
SpringerLink / Bücher
270
The journal of services marketing
227
The journal of business & industrial marketing
194
The service industries journal
185
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
132
International journal of contemporary hospitality management
122
Journal of hospitality marketing & management
121
Journal of service research : JSR
117
Journal of travel and tourism marketing
117
Asia Pacific journal of marketing and logistics
115
The journal of product & brand management
113
Tourism management : research, policies, practice
113
Journal of service management
108
Cogent business & management
106
Gabler Edition Wissenschaft
105
The journal of brand management : an international journal
103
Psychology & marketing
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Marketing intelligence & planning
100
European journal of marketing : EJM
99
European journal of operational research : EJOR
99
Services marketing quarterly
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Journal of marketing management : MM
87
The international journal of bank marketing : IJBM
86
Service business
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
81
International journal of production economics
80
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
76
Business horizons
72
International journal of retail & distribution management
72
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ECONIS (ZBW)
116
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116
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1
Innovations in retail delivery : current trends and future directions
Ratchford, Brian Thomas
;
Gauri, Dinesh Kumar
;
Jindal, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 547-562
Persistent link: https://www.econbiz.de/10014465650
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
4
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
8
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
9
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
10
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
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