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~isPartOf:"Journal of retailing"
~subject:"Konsumentenverhalten"
~subject:"Organisatorischer Wandel"
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Konsumentenverhalten
Organisatorischer Wandel
Einzelhandel
124
Retail trade
124
Consumer behaviour
123
Beziehungsmarketing
103
Relationship marketing
103
Brand management
51
Markenführung
51
Distribution channel
39
Vertriebsweg
39
Customer satisfaction
34
Kundenzufriedenheit
34
Marketing management
30
Marketingmanagement
30
Online retailing
26
Dienstleistungsqualität
25
Online-Handel
25
Service quality
25
Brand
22
Lieferantenmanagement
21
Supplier relationship management
21
E-commerce
20
Electronic Commerce
20
Markenartikel
20
Brand image
18
Markenimage
18
Customer service
17
Kundenservice
17
Retailing
17
Salespeople
17
Verkaufspersonal
17
Beschwerdemanagement
15
Complaint management
15
Ladengestaltung
15
Lieferkette
15
Store design
15
Supply chain
15
Category Management
14
Category management
14
Handelsmarke
14
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Undetermined
78
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Article
122
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2
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Article in journal
124
Aufsatz in Zeitschrift
124
Aufsatzsammlung
2
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
124
Author
All
Grewal, Dhruv
7
Nordfält, Jens
4
Roggeveen, Anne L.
4
Campo, Katia
3
Ma, Yu
3
Noble, Stephanie M.
3
Ruyter, Ko de
3
Shankar, Venkatesh
3
Wang, Jeff Jianfeng
3
Bearden, William O.
2
Blut, Markus
2
Breugelmans, Els
2
Calantone, Roger J.
2
Dass, Mayukh
2
Evanschitzky, Heiner
2
Gauri, Dinesh Kumar
2
Gustafsson, Anders
2
Harris, Lloyd C.
2
Hult, G. Tomas M.
2
Joy, Annamma
2
Lamey, Lien
2
Mantrala, Murali K.
2
McColl-Kennedy, Janet R.
2
Melis, Kristina
2
Namin, Aidin
2
Neslin, Scott A.
2
Oppewal, Harmen
2
Patrick, Vanessa M.
2
Patterson, Paul G.
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Seetharaman, Seethu
2
Sethuraman, Raj
2
Soysal, Gonca
2
Tsiros, Michael
2
Verhoef, Peter C.
2
Wetzels, Martin
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
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Published in...
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Journal of retailing
Journal of business research : JBR
978
Journal of retailing and consumer services
772
SpringerLink / Bücher
419
International journal of hospitality management
323
The journal of product & brand management
306
The journal of brand management : an international journal
295
Journal of organizational change management
287
Springer eBook Collection
206
Psychology & marketing
198
Journal of business ethics : JOBE
195
Journal of change management : an international journal
190
Asia Pacific journal of marketing and logistics
180
Industrial marketing management : the international journal for industrial and high-tech firms
171
Technological forecasting & social change : an international journal
163
The journal of services marketing
161
European journal of marketing : EJM
150
Journal of the Academy of Marketing Science
146
Business process management journal
143
Cogent business & management
140
Journal of travel and tourism marketing
140
Journal of marketing communications
138
Journal of marketing
134
International journal of consumer studies
130
International journal of contemporary hospitality management
124
Marketing intelligence & planning
123
Journal of hospitality marketing & management
121
Management science : journal of the Institute for Operations Research and the Management Sciences
121
Journal of marketing management : MM
113
The service industries journal
112
Journal of strategic marketing
110
Business horizons
107
International journal of retail & distribution management
106
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
106
Tourism management : research, policies, practice
105
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
104
Gabler Edition Wissenschaft
99
Harvard business review : HBR
98
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
98
Marketing letters : a journal of research in marketing
97
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ECONIS (ZBW)
124
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124
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
3
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
4
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
Automated product recommendations with preference-based explanations
Marchand, André
;
Marx, Paul
- In:
Journal of retailing
96
(
2020
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10012420848
Saved in:
9
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
10
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
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