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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"NBER Working Paper"
~subject:"Konsumentenverhalten"
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Search: subject:"Zufriedenheit"
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| 4 applied filters
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Subject
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Konsumentenverhalten
Customer satisfaction
512
Kundenzufriedenheit
512
Consumer behaviour
370
Beziehungsmarketing
304
Relationship marketing
304
Dienstleistungsqualität
272
Service quality
272
Satisfaction
167
Zufriedenheit
112
Einzelhandel
92
Retail trade
92
Online retailing
85
Online-Handel
85
Customer service
69
Kundenservice
69
Arbeitszufriedenheit
66
Job satisfaction
66
E-commerce
50
Electronic Commerce
50
Beschwerdemanagement
48
Complaint management
48
Emotion
43
Viral marketing
43
Virales Marketing
43
Confidence
39
Vertrauen
39
Brand management
36
Markenführung
36
Dienstleistungssektor
35
Service industry
35
Customer loyalty
32
Lebensqualität
32
Quality of life
32
Internet marketing
29
Online-Marketing
29
Social Web
28
Social web
28
Brand image
27
Customer experience
27
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Undetermined
292
Free
4
Type of publication
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Article
369
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
369
Aufsatz in Zeitschrift
369
Language
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English
370
Author
All
Prentice, Catherine
9
Söderlund, Magnus
6
Lombart, Cindy
5
Park, Jungkun
5
Khan, Imran
4
Louis, Didier
4
Paul, Justin
4
Poncin, Ingrid
4
Quach, Sara
4
Cambra-Fierro, Jesús
3
Eisingerich, Andreas B
3
Guo, Lin
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Kim, Min-Seong
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Park, Eunil
3
Rokonuzzaman, Md
3
Seger-Guttmann, Tali
3
Agag, Gomaa
2
Agarwal, Reeti
2
Aguilar-Illescas, Rocío
2
Aksoy, Lerzan
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Auh, Seigyoung
2
Baier, Daniel
2
Barari, Mojtaba
2
Bilgihan, Anil
2
Borges, Adilson
2
Buoye, Alexander
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casaló, Luis V.
2
Cho, Yun Kyung
2
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Published in...
All
Journal of retailing and consumer services
Journal of service research : JSR
NBER Working Paper
International journal of hospitality management
186
Journal of business research : JBR
166
The journal of services marketing
102
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
81
Cogent business & management
72
Psychology & marketing
60
Services marketing quarterly
57
Tourism management : research, policies, practice
55
The service industries journal
53
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Tourism management perspectives : TMP
38
Journal of strategic marketing
36
International journal of electronic marketing and retailing : IJEMR
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
International journal of consumer studies
29
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of consumer research : JCR ; an interdisciplinary bimonthly
23
Journal of internet commerce
23
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Source
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ECONIS (ZBW)
370
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1
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370
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
5
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
6
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
7
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
8
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
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