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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Kundenzufriedenheit"
~subject:"United States"
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Search: subject_exact:"Servicequalität"
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Kundenzufriedenheit
United States
Dienstleistungsqualität
407
Service quality
407
Customer satisfaction
255
Consumer behaviour
250
Konsumentenverhalten
250
Beziehungsmarketing
201
Relationship marketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Beschwerdemanagement
47
Complaint management
47
Online retailing
44
Online-Handel
44
Dienstleistungssektor
31
Quality management
31
Qualitätsmanagement
31
Service industry
31
Emotion
30
Viral marketing
29
Virales Marketing
29
E-commerce
28
Electronic Commerce
28
Satisfaction
28
Customer loyalty
23
USA
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Service failure
19
Store design
19
Confidence
18
Mobile communications
18
Mobilkommunikation
18
Service recovery
18
Vertrauen
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English
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Prentice, Catherine
8
Söderlund, Magnus
8
Quach, Sara
4
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Park, Jungkun
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Asante, Daniel
2
Asante, Eric Adom
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Friman, Margareta
2
Gibbs, Tanya
2
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Hollebeek, Linda D.
2
Hsu, Chia-Lin
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Jebarajakirthy, Charles
2
Karande, Kiran
2
Khajehzadeh, Saman
2
Ko, Yong Jae
2
Kwamega, Michael
2
Larivière, Bart
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Pacheco, Natália Araújo
2
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Australian and New Zealand Marketing Academy
1
Published in...
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
International journal of hospitality management
227
Journal of business research : JBR
142
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Working paper / National Bureau of Economic Research, Inc.
111
The service industries journal
104
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
73
Service business
63
The TQM journal : the international review of organizational improvement
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
58
International journal of services and operations management
57
Journal of service research : JSR
55
Cogent business & management
53
International journal of quality & reliability management
50
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
47
Quality management journal : QMJ
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
267
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
8
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
9
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
10
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
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