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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences"
~subject:"Customer satisfaction"
~subject:"Theorie"
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Customer satisfaction
Theorie
Einzelhandel
711
Retail trade
711
Consumer behaviour
483
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Beziehungsmarketing
179
Relationship marketing
179
Online retailing
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Lombart, Cindy
4
Heydari, Jafar
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Louis, Didier
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Mortimer, Gary
3
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Journal of retailing and consumer services
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
European journal of operational research : EJOR
44
International journal of production economics
44
Journal of business research : JBR
22
Journal of retailing
22
Production and operations management : an international journal of the Production and Operations Management Society
22
The international review of retail, distribution and consumer research
21
Handelsforschung
20
International journal of retail & distribution management
20
Omega : the international journal of management science
19
International journal of industrial organization
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Manufacturing & service operations management : M & SOM
17
The Rand journal of economics
17
International journal of retail and distribution management
15
Economics letters
12
Gabler Edition Wissenschaft
12
The journal of services marketing
12
Discussion paper / Centre for Economic Policy Research
11
CESifo working papers
10
Göttinger Handelswissenschaftliche Schriften e.V. : GHS
9
International journal of electronic marketing and retailing : IJEMR
9
International journal of forecasting
9
Europäische Hochschulschriften / 5
8
International journal of production research
8
Journal of service management
8
Journal of strategic marketing
8
Psychology & marketing
8
Service business
8
SpringerLink / Bücher
8
Transportation research / E : an international journal
8
Working paper / National Bureau of Economic Research, Inc.
8
Journal of the Operational Research Society
7
NBER Working Paper
7
NBER working paper series
7
Operations research
7
Review of industrial organization : RIO
7
The journal of industrial economics
7
Theoretische Fundierung und praktische Relevanz der Handelsforschung
7
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ECONIS (ZBW)
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
3
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
4
Retail store location screening : a machine learning-based approach
Lu, Jialiang
;
Zheng, Xu
;
Nervino, Esterina
;
Li, Yanzhi
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462178
Saved in:
5
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
6
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
7
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
8
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
9
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
10
Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta
;
Gao, Yongqiang
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
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