//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Post-Print / HAL"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Communication"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
80
Konsumentenverhalten
80
Mobile communications
70
Mobilkommunikation
70
communication
35
Beziehungsmarketing
34
Relationship marketing
34
Customer satisfaction
31
Communication
24
Dienstleistungsqualität
24
Mobile Business
24
Mobile business
24
Service quality
24
Einzelhandel
23
Retail trade
23
Innovation adoption
17
Innovationsakzeptanz
17
Mobile phone
16
Mobiltelefon
16
Kommunikation
13
Social Web
13
Social web
13
Internet marketing
12
Mobile application
12
Online-Marketing
12
communication financière
12
Mobile Anwendung
11
Confidence
10
Online retailing
10
Online-Handel
10
Vertrauen
10
Beschwerdemanagement
8
Brand image
8
Brand management
8
Complaint management
8
Customer service
8
Kundenservice
8
Markenführung
8
Markenimage
8
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
31
Type of publication (narrower categories)
All
Article in journal
31
Aufsatz in Zeitschrift
31
Language
All
English
31
Author
All
Bilgihan, Anil
2
Aburub, Faisal
1
Agrebi, Sinda
1
Alnawas, Ibrahim
1
Amendola, Carlo
1
Ammari, Nedra Bahri
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Calabrese, Mario
1
Cankat, Ece
1
Caputo, Francesco
1
Carlson, Jamie
1
Casidy, Riza
1
Chen, Tiao
1
Chiu, Candy Lim
1
Chiu, Hsin-Yi
1
Cho, Youngju
1
Chuah, Stephanie Hui-wen
1
Dirsehan, Taşkın
1
Dufour, Béatrice
1
Ekane, Guy Christol Ekome
1
Fabrizio, D’Ascenzo
1
Fazal-e-Hasan, Syed
1
Harun, Ahasan
1
Ho, Han Chiang
1
Hsu, Jen-Hsien
1
Izogo, Ernest Emeka
1
Jallais, Joël
1
Jang, Sungha
1
Jung, Jin Ho
1
Jung, Na Young
1
Kaatz, Christopher
1
Kallweit, Katrin
1
Kandampully, Jay
1
Kao, Shu-Chen
1
Khan, Imran
1
Ladhari, Riadh
1
Liu, Yijun
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Post-Print / HAL
International journal of hospitality management
12
The journal of services marketing
12
Journal of business research : JBR
11
International journal of services and operations management
10
International journal of contemporary hospitality management
9
Journal of travel and tourism marketing
8
Cogent business & management
7
International journal of business information systems : IJBIS
7
Asia Pacific journal of marketing and logistics
6
International journal of electronic customer relationship management : IJECRM
6
International journal of services, economics and management
6
International journal of technology marketing : IJTMkt
6
Service business
6
Telecommunications policy : the international journal of digital economy, data sciences and new media
6
The service industries journal
6
Tourism management : research, policies, practice
6
Tourism management perspectives : TMP
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of bank marketing
5
International journal of quality & reliability management
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
Global business review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business excellence : IJBEX
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
Journal of business ethics : JOBE
4
Journal of financial services marketing
4
Journal of hospitality and tourism insights
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
Psychology & marketing
4
Services marketing quarterly
4
The international journal of bank marketing : IJBM
4
The journal of business & industrial marketing
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
more ...
less ...
Source
All
ECONIS (ZBW)
31
Showing
1
-
10
of
31
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Examining the impact of service robot
communication
styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
2
Exploring information technology success of augmented reality retail applications in retail food chain
Chiu, Candy Lim
;
Ho, Han Chiang
;
Yu, Tiancheng
;
Liu, Yijun
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581894
Saved in:
3
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
6
Antecedents of mobile payment loyalty : an extended perspective of perceived value and information system success model
Zhong, Junying
;
Chen, Tiao
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014252740
Saved in:
7
Search, purchase, and satisfaction in a multiple-channel environment : how have mobile devices changed consumer behaviors?
Singh, Sonika
;
Jang, Sungha
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169704
Saved in:
8
Multiple subscriptions to mobile networks and consumer satisfaction
Mvele, Sigismond Hervey
;
Mengue, Larissa Ango
;
Ekane, …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 375-381
Persistent link: https://www.econbiz.de/10011995653
Saved in:
9
Fashion companies and customer satisfaction : a relation mediated by information and
communication
technologies
Amendola, Carlo
;
Calabrese, Mario
;
Caputo, Francesco
; …
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 251-257
Persistent link: https://www.econbiz.de/10011883210
Saved in:
10
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->