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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
~subject:"Retail trade"
~subject:"Virales Marketing"
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Search: subject_exact:"Servicequalität"
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Retail trade
Virales Marketing
Dienstleistungsqualität
438
Service quality
438
Customer satisfaction
274
Kundenzufriedenheit
274
Consumer behaviour
266
Konsumentenverhalten
266
Beziehungsmarketing
222
Relationship marketing
222
Einzelhandel
77
Customer service
68
Kundenservice
68
Beschwerdemanagement
55
Complaint management
55
Online retailing
43
Online-Handel
43
Dienstleistungssektor
41
Service industry
41
Satisfaction
37
Emotion
32
Viral marketing
32
E-commerce
30
Electronic Commerce
30
Customer integration
29
Customer loyalty
29
Kundenintegration
29
Quality management
29
Qualitätsmanagement
29
Confidence
22
Vertrauen
22
Service recovery
21
Customer experience
20
Service failure
20
Ladengestaltung
19
Mobile communications
19
Mobilkommunikation
19
Store design
19
Arbeitszufriedenheit
18
Brand management
18
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Undetermined
91
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Article
106
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1
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107
Aufsatz in Zeitschrift
107
Aufsatzsammlung
1
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1
Fallstudie
1
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English
107
Author
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Rokonuzzaman, Md
3
Brengman, Malaika
2
Davari, Arezoo
2
Dwivedi, Yogesh Kumar
2
Fernandes, Teresa
2
Harun, Ahasan
2
Iyer, Pramod
2
Japutra, Arnold
2
Mitronen, Lasse
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Prybutok, Victor R.
2
Quach, Sara
2
Söderlund, Magnus
2
Willems, Kim
2
Acheampong, Audrey
1
Adeola, Ogechi
1
Ahmad, Farooq
1
Ahrholdt, Dennis C.
1
Aiello, Gaetano
1
Akter, Shahriar
1
Al Khateeb, Amr
1
Al-Emran, Md
1
Alan, Alev Kocak
1
Alexander, Bethan
1
Alnawas, Ibrahim
1
Amankwa, Eric
1
Amoako, Richard
1
Ampadu, Seth
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Antwi, Collins Opoku
1
Auh, Seigyoung
1
Azuma, Nobukazu
1
Badrinarayanan, Vishag
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Banik, Shanta
1
Barari, Mojtaba
1
Becerra, Enrique P.
1
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Published in...
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Journal of retailing and consumer services
Service business
Journal of business research : JBR
35
The journal of services marketing
26
International journal of hospitality management
23
International journal of retail and distribution management
14
Journal of travel and tourism marketing
14
Journal of hospitality marketing & management
13
Psychology & marketing
13
Journal of retailing
12
Services marketing quarterly
12
Cogent business & management
10
International journal of contemporary hospitality management
10
International journal of retail & distribution management
10
Journal of service management
9
The international review of retail, distribution and consumer research
9
The service industries journal
9
Tourism management : research, policies, practice
9
International journal of services and operations management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic marketing and retailing : IJEMR
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Journal of strategic marketing
6
The TQM journal : the international review of organizational improvement
6
Australasian marketing journal
5
International journal of quality and service sciences
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
African journal of business and economic research : AJBER
4
European journal of marketing : EJM
4
International journal of physical distribution and logistics management
4
International journal of services and operations management : IJSOM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of marketing management : MM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Marketing intelligence & planning
4
Asia Pacific journal of marketing and logistics
3
Decision
3
Gabler Edition Wissenschaft
3
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ECONIS (ZBW)
107
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1
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
2
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
5
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
6
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
8
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
9
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
10
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
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