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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of business & industrial marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Case study"
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Search: subject:"Wechselverhalten"
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Switching behaviour
11
Wechselverhalten
11
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Service quality
4
Switching costs
4
B-to-B-Marketing
3
Business-to-business marketing
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Customer loyalty
3
Lieferantenmanagement
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2
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2
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Online-Handel
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1995-2008
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Alternative attractiveness
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Bank
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Business-to-Business marketing
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Constraint
1
Consumer preferences
1
Content analysis
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Customer service
1
Customer social ties
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Customer switching
1
Customer value
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Customers' staying intentions
1
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Aufsatz in Zeitschrift
Case study
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Al-Kwifi, Sam O.
1
Arnott, David C.
1
Bang, Nguyen
1
Bilgihan, Anil
1
Chuah, Stephanie Hui-wen
1
Cobelli, Nicola
1
Confente, Ilenia
1
El-Manstrly, Dahlia
1
Ghazali, Ezlika Mohd
1
Gligor, David M.
1
Horng, Der-juinn
1
Ji, Chen
1
Kandampully, Jay
1
Kim, Junghun
1
Kim, Kyungah
1
Ma, Jianmei
1
Marimuthu, Malliga
1
McNaughton, Rod B.
1
Mutum, Dilip S.
1
Pick, Doreén
1
Reema Singh
1
Rosengren, Sara
1
Russo, Ivan
1
Shi, Wenhua
1
Temerak, Mohamed Sobhy
1
Wang, Edward Shih-tse
1
Yang, Shuiqing
1
Yen, Yu-xiang
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Journal of retailing and consumer services
The journal of business & industrial marketing
Journal of business research : JBR
14
International journal of industrial organization
11
The journal of industrial economics
11
Information economics and policy : IEP
10
Telecommunications policy : the international journal of digital economy, data sciences and new media
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Economics letters
8
The service industries journal
8
Journal of economics & management strategy : JEMS
7
Quantitative marketing and economics : QME
7
Journal of banking & finance
6
The Rand journal of economics
6
Information systems research : ISR
5
International journal of the economics of business
5
Journal of marketing research : JMR
5
Psychology & marketing
5
The journal of services marketing
5
American economic journal : a journal of the American Economic Association
4
European economic review : EER
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of production research
4
Journal of economic behavior & organization : JEBO
4
Journal of economics
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Marketing science
4
Review of industrial organization : RIO
4
Applied economics
3
Economic theory : official journal of the Society for the Advancement of Economic Theory
3
European Sport management quarterly : ESMQ
3
European journal of operational research : EJOR
3
Global business review
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International economic review
3
International journal of business information systems : IJBIS
3
International journal of production economics
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Inventi impact: retailing & consumer services
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ECONIS (ZBW)
11
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1
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
2
Why do online grocery shoppers switch? : An empirical investigation of drivers of switching in online grocery
Reema Singh
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171825
Saved in:
3
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
4
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
5
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
6
Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
7
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
8
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
9
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
10
The influence of product features on brand switching : the case of magnetic resonance imaging equipment
Al-Kwifi, Sam O.
;
McNaughton, Rod B.
- In:
The journal of business & industrial marketing
28
(
2013
)
5
,
pp. 421-431
Persistent link: https://www.econbiz.de/10009771101
Saved in:
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