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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~subject:"Customer participation"
~subject:"Service management"
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Search: subject_exact:"Co-creation"
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Customer participation
Service management
Customer integration
117
Kundenintegration
117
Beziehungsmarketing
90
Relationship marketing
90
Consumer behaviour
70
Konsumentenverhalten
70
Betriebliche Wertschöpfung
42
Value creation
42
Customer engagement
32
Dienstleistungsqualität
32
Service quality
32
Customer satisfaction
31
Kundenzufriedenheit
31
Social Web
30
Social web
30
Co-creation
25
Value co-creation
22
Dienstleistung
19
Services
19
Customer value
17
Kundenwert
17
Brand management
16
Markenführung
16
Viral marketing
15
Virales Marketing
15
Internet marketing
14
Online-Marketing
14
Service-Dominant Logic
13
Service-dominant logic
13
Customer service
12
Kundenservice
12
Dienstleistungssektor
11
Service industry
11
Dienstleistungsmarketing
10
Innovation
10
Services marketing
10
Einzelhandel
9
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9
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9
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Akaka, Melissa Archpru
1
Amenuvor, Fortune Edem
1
Bagherzadeh, Ramin
1
Boateng, Henry
1
Bouman, Nijs
1
Bridson, Kerrie
1
Carlson, Jamie
1
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1
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1
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1
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1
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1
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1
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1
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1
Landry, Mikèle
1
Lee, Jeoung Yul
1
Liu, Dewen
1
Martin, Charles L.
1
Minkiewicz, Joanna
1
Nicholls, Richard
1
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1
Rahman, Mohammad M.
1
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1
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1
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Journal of retailing and consumer services
The journal of services marketing
Journal of business research : JBR
10
Journal of service management
9
Kundenintegration : Forum Dienstleistungsmanagement
7
Service business
6
Forum Dienstleistungsmanagement
5
SpringerLink / Bücher
5
European management journal
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
3
Fokus Dienstleistungsmarketing
2
International journal of quality and service sciences
2
Journal of service research : JSR
2
Journal of service theory and practice
2
Management decision : MD
2
Management research review
2
Public management review
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
Tourism management : research, policies, practice
2
Wissenschaft & Praxis
2
AMS review : official publication of the Academy of Marketing Science
1
Administrative Sciences : open access journal
1
Advances in services marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Chinese management studies
1
Creativity and innovation management
1
Customer engagement : contemporary issues and challenges
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Dienstleistungsnetzwerke
1
Dienstleistungsökonomie : Beiträge zu einer theoretischen Fundierung
1
Economics Papers from University Paris Dauphine
1
European journal of innovation management
1
European journal of marketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
1
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ECONIS (ZBW)
18
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
3
Which loyalty program do customers prefer : a coalition program or a single-firm program?
Shirai, Miyuri
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 563-573
Persistent link: https://www.econbiz.de/10014276931
Saved in:
4
The golden mean : research on the mechanism of customer participation in employee service innovation
Liu, Dewen
;
Han, Shenghao
;
Zhang, Jieqiong
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366341
Saved in:
5
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
6
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
7
Examining the relationship between customer bonding, customer participation, and customer satisfaction
Yi, Ho Taek
;
Yeo, Chankoo
;
Amenuvor, Fortune Edem
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
Saved in:
8
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
9
Enhancing brand relationship performance through customer participation and value creation in social media brand communities
Carlson, Jamie
;
Wyllie, Jessica
;
Rahman, Mohammad M.
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 333-341
Persistent link: https://www.econbiz.de/10012114174
Saved in:
10
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
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