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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Total quality management & business excellence"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Theory
Dienstleistungsqualität
424
Service quality
424
Customer satisfaction
266
Kundenzufriedenheit
266
Consumer behaviour
253
Konsumentenverhalten
253
Relationship marketing
201
Einzelhandel
70
Retail trade
70
Customer service
62
Kundenservice
62
Quality management
61
Qualitätsmanagement
61
Online retailing
41
Online-Handel
41
Beschwerdemanagement
40
Complaint management
40
Dienstleistungssektor
31
Emotion
31
Service industry
31
Product quality
30
Produktqualität
30
Satisfaction
30
service quality
30
E-commerce
28
Electronic Commerce
28
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
22
Kundenintegration
22
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
18
Gesundheitsversorgung
18
Health care
18
Hospital
18
Krankenhaus
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Article
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212
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English
212
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Prentice, Catherine
6
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Marimon, Frederic
3
Mas-Machuca, Marta
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Berbegal-Mirabent, Jasmina
2
Bilgihan, Anil
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Llach, Josep
2
Loureiro, Sandra Maria Correia
2
Molinillo, Sebastian
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Söderlund, Magnus
2
Thaichon, Paramaporn
2
Thurasamy Ramayah
2
Wang, Xueqin
2
Wang, Xuequn
2
Wei, Jiahua
2
AbedRabbo, Majd
1
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Published in...
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Journal of retailing and consumer services
Total quality management & business excellence
International journal of hospitality management
119
Journal of business research : JBR
110
The journal of services marketing
97
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Services marketing quarterly
57
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
47
Journal of service research : JSR
47
The TQM journal : the international review of organizational improvement
46
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
39
Cogent business & management
36
International journal of quality and service sciences
33
Journal of service research
32
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of marketing for higher education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Marketing intelligence & planning
24
NBER Working Paper
24
Asia Pacific journal of marketing and logistics
23
International journal of quality & reliability management
23
Journal of the Academy of Marketing Science
23
NBER working paper series
23
Working paper / National Bureau of Economic Research, Inc.
23
CESifo working papers
22
International journal of services and operations management : IJSOM
22
International journal of services, economics and management
22
International journal of productivity and quality management : IJPQM
21
Journal of air transport management
21
Beiträge zur Hochschulpolitik
19
Economics of education review
19
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ECONIS (ZBW)
212
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212
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1
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
8
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
9
Re-patronage on chain stores : mediating and moderating role of customer engagement and experiential value
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Hou, Szu-Yu
- In:
Total quality management & business excellence
35
(
2024
)
9/10
,
pp. 1076-1097
Persistent link: https://www.econbiz.de/10015048892
Saved in:
10
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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