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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Cambra-Fierro, Jesús"
~person:"Friman, Margareta"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
4
Dienstleistungsqualität
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Konsumentenverhalten
4
Service quality
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Beziehungsmarketing
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Cambra-Fierro, Jesús
Friman, Margareta
Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
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Hollebeek, Linda D.
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Islam, Jamid Ul
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Karande, Kiran
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Molinillo, Sebastian
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Nilashi, Mehrbakhsh
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Paul, Justin
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Samad, Sarminah
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Seger-Guttmann, Tali
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Aguilar-Illescas, Rocío
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Asante, Eric Adom
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Journal of retailing and consumer services
Avhandling / Göteborgs Universitet, Psykologiska Institutionen
1
Avhandling / Göteborgs universitet, Psykologiska institutionen
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics and management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business
1
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ECONIS (ZBW)
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1
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
2
How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
Saved in:
3
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
4
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
5
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
6
Measuring service experience : applying the satisfaction with travel scale in public transport
Olsson, Lars E.
;
Friman, Margareta
;
Pareigis, Jörg
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 413-418
Persistent link: https://www.econbiz.de/10009571283
Saved in:
7
The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
Pedersen, Tore
;
Friman, Margareta
;
Kristensson, Per
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 471-475
Persistent link: https://www.econbiz.de/10009300053
Saved in:
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