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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"E-commerce"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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E-commerce
Kundenzufriedenheit
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Online retailing
384
Online-Handel
384
Service quality
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Dienstleistungsqualität
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Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
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Lombart, Cindy
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Louis, Didier
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Park, Eunil
5
Quach, Sara
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Cambra-Fierro, Jesús
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Duan, Yongrui
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Fazal-e-Hasan, Syed
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Friman, Margareta
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Hong, EunPyo
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Islam, Jamid Ul
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Jebarajakirthy, Charles
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Karande, Kiran
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Klaus, Philipp
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Seger-Guttmann, Tali
3
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2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Ainsworth, Jeremy
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Journal of retailing and consumer services
Journal of business research : JBR
423
International journal of hospitality management
383
The journal of services marketing
204
The service industries journal
200
Electronic commerce research
195
Tourism management : research, policies, practice
189
Journal of travel and tourism marketing
187
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
176
Journal of hospitality marketing & management
168
Industrial marketing management : the international journal for industrial and high-tech firms
157
International journal of contemporary hospitality management
155
International journal of business information systems : IJBIS
136
Information systems and e-business management : ISeB
129
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
126
Cogent business & management
124
Journal of internet commerce
119
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
111
International journal of production economics
110
Asia Pacific journal of marketing and logistics
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Management science : journal of the Institute for Operations Research and the Management Sciences
106
International journal of e-business research : an official publication of the Information Resources Management Association
102
Technological forecasting & social change : an international journal
102
International journal of electronic marketing and retailing : IJEMR
101
International journal of electronic business
100
Services marketing quarterly
100
Psychology & marketing
98
Journal of air transport management
96
Information systems research : ISR
95
European journal of operational research : EJOR
94
Journal of retailing
94
Journal of electronic commerce research : JECR
93
Journal of the Academy of Marketing Science
93
Service business
93
Journal of service research : JSR
91
Tourism management perspectives : TMP
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Electronic markets : the international journal on networked business
84
International journal of electronic customer relationship management : IJECRM
84
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ECONIS (ZBW)
576
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Attention marketing in fragmented entertainment : how advertising embedding influences purchase decision in short-form video apps
Yin, Xicheng
;
Li, Jing
;
Si, Hongyun
;
Wu, Peng
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460820
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
6
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
7
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
10
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
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