//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Service quality"
~subject:"Theory"
~type_genre:"Article in journal"
~type_genre:"Congress report"
~type_genre:"Hochschulschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Theory
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Online-Handel
384
Dienstleistungsqualität
331
Brand management
286
Markenführung
286
Brand image
243
Markenimage
243
Social Web
219
Social web
219
E-commerce
203
Electronic Commerce
202
Internet marketing
183
Online-Marketing
182
Brand
167
Markenartikel
164
Emotion
155
Food retailing
130
Lebensmitteleinzelhandel
130
Confidence
129
Vertrauen
129
Distribution channel
126
Vertriebsweg
126
Viral marketing
122
Virales Marketing
122
USA
108
United States
108
Pricing strategy
97
Preismanagement
96
Theorie
92
Innovation adoption
91
more ...
less ...
Online availability
All
Undetermined
348
Free
1
Type of publication
All
Article
419
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Congress report
Hochschulschrift
Aufsatz in Zeitschrift
420
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Language
All
English
Author
All
Prentice, Catherine
12
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Jebarajakirthy, Charles
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Babin, Barry J.
3
Harun, Ahasan
3
Heydari, Jafar
3
Hollebeek, Linda D.
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Nguyen Tuyet-Mai
3
Park, Eunil
3
Thaichon, Park
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Andreu, Luisa
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dominique-Ferreira, Sergio
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Economics letters
5,157
European journal of operational research : EJOR
4,781
Journal of economic theory
2,862
Journal of economic dynamics & control
2,380
Computers & operations research : and their applications to problems of world concern ; an international journal
2,330
The American economic review
2,270
Journal of economic behavior & organization : JEBO
2,215
International journal of production research
1,932
European economic review : EER
1,900
Games and economic behavior
1,852
Economic theory : official journal of the Society for the Advancement of Economic Theory
1,808
Journal of public economics
1,751
Economic modelling
1,642
Journal of econometrics
1,590
Applied economics
1,503
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1,483
Management science : journal of the Institute for Operations Research and the Management Sciences
1,478
Journal of banking & finance
1,373
The economic journal : the journal of the Royal Economic Society
1,369
Journal of monetary economics
1,368
International economic review
1,339
Public choice
1,338
International journal of production economics
1,309
Social choice and welfare
1,296
Journal of international economics
1,238
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1,195
International journal of industrial organization
1,163
American journal of agricultural economics
1,145
Journal of mathematical economics
1,121
Journal of macroeconomics
1,100
Applied economics letters
1,078
The Canadian journal of economics
1,055
Journal of political economy
1,027
The review of economic studies
1,022
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
1,011
Operations research letters
1,008
Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
992
Insurance / Mathematics & economics
991
Macroeconomic dynamics
958
Energy economics
941
more ...
less ...
Source
All
ECONIS (ZBW)
420
Showing
1
-
10
of
420
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
Effects of information quantity and diversity on consumers under complex uncertainty
Lin, Yuanfang
;
Pazgal, Amit I.
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462230
Saved in:
5
Enablers and inhibitors of digital hoarding behaviour : an application of dual-factor theory and regret theory
Vinoi, Nivin
;
Shankar, Amit
;
Mehrotra, Ankit
;
Kumar, …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462224
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Evidence-based equilibrium analysis of two-sided market in food delivery industry
Jo, Hanseul
;
Shin, Jungwoo
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462189
Saved in:
8
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair
;
Lavuri, Rambabu
;
Mathur, Swati
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->