//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~person:"Borges, Adilson"
~person:"Mortimer, Gary"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Einzelhandel
5
Retail trade
5
Service quality
5
Brand management
4
Markenführung
4
Brand image
3
Markenimage
3
Retail
3
Beschwerdemanagement
2
Brand
2
Complaint management
2
Customer service
2
Emotion
2
Gender
2
Geschlecht
2
Kundenservice
2
Markenartikel
2
Satisfaction
2
Service recovery
2
Airline
1
Airlines
1
Arbeitsverhalten
1
Benevolence
1
Brand credibility
1
Brand switching
1
Brand value
1
Branding
1
Commitment
1
Confidence
1
Consumer services
1
Credibility
1
Customer aggression
1
Customer misbehaviour
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Borges, Adilson
Mortimer, Gary
Prentice, Catherine
18
Park, Jungkun
14
Pantano, Eleonora
11
Sarkar, Biswajit
11
Lombart, Cindy
10
Yan, Ruiliang
9
Agag, Gomaa
8
Thaichon, Park
8
Klaus, Philipp
7
Louis, Didier
7
Quach, Sara
7
Söderlund, Magnus
7
Hollebeek, Linda D.
6
Hyun, Hyowon
6
Khan, Imran
6
Loureiro, Sandra Maria Correia
6
Molinillo, Sebastian
6
Park, Eunil
6
Paul, Justin
6
Septianto, Felix
6
Cliquet, Gérard
5
Dawes, John
5
Japutra, Arnold
5
Jebarajakirthy, Charles
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Abdelmoety, Ziad Hassan
4
Baumann, Chris
4
Cambra-Fierro, Jesús
4
Carlson, Jamie
4
Casidy, Riza
4
Das, Gopal
4
Dey, Bikash Koli
4
Dhir, Amandeep
4
Dwivedi, Yogesh Kumar
4
Elms, Jonathan
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
3
The journal of brand management : an international journal
2
Business strategy and the environment
1
Journal of Business Research
1
Journal of fashion marketing and management
1
Journal of hospitality marketing & management
1
Marketing letters : a journal of research in marketing
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
3
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
4
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
5
The more things change the more they stay the same : a replicated study of small retail firm resources
Grimmer, Louise
;
Grimmer, Martin
;
Mortimer, Gary
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 54-63
Persistent link: https://www.econbiz.de/10011904318
Saved in:
6
The role of customer gratitude in making relationship marketing investments successful
Fazal-e-Hasan, Syed
;
Lings, Ian
;
Neale, Larry
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 788-796
Persistent link: https://www.econbiz.de/10010407223
Saved in:
7
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
8
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
9
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
Saved in:
10
How unit price awareness and usage encourages grocery brand switching and expenditure
Mortimer, Gary
;
Weeks, Clinton S.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 346-356
Persistent link: https://www.econbiz.de/10012026006
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->