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~isPartOf:"Journal of retailing and consumer services"
~person:"Hsu, Maxwell K."
~person:"Park, Jungkun"
~person:"Wieseke, Jan"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
6
Consumer behaviour
6
Konsumentenverhalten
6
Relationship marketing
6
Brand management
3
Dienstleistungsqualität
3
Markenführung
3
Online retailing
3
Online-Handel
3
Service quality
3
Brand
2
Brand loyalty
2
Einzelhandel
2
Markenartikel
2
Retail trade
2
AI
1
Behavior intention
1
Beschwerdemanagement
1
Brand authenticity
1
Brand experience
1
Brand image
1
Brand love
1
Business model
1
Chatbot personality
1
China
1
Citizen experience
1
Complaint management
1
Confidence
1
Convenience stores
1
Customer ethnocentrism
1
Customer integration
1
Customer involvement
1
Customer participation
1
Customer-to-manufacturer (C2M)
1
Distribution channel
1
Emotion
1
Environmental consciousness
1
Fashion
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English
8
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Hsu, Maxwell K.
Park, Jungkun
Wieseke, Jan
Söderlund, Magnus
12
Prentice, Catherine
9
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Bala, Pradip Kumar
2
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Published in...
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Journal of retailing and consumer services
Journal of marketing
4
Journal of travel and tourism marketing
4
The service industries journal
4
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
International journal of business innovation and research : IJBIR
1
International journal of retail & distribution management
1
Journal of air transport management
1
Journal of financial services marketing : JFSM
1
Journal of internet commerce
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing research : JMR
1
Journal of personal selling & sales management
1
Journal of retailing
1
Journal of service theory and practice
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Managing service quality : MSQ ; an international journal
1
Service business
1
Services marketing quarterly
1
The journal of services marketing
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ECONIS (ZBW)
8
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1
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
4
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
5
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
;
Hong, EunPyo
;
Ahn, Jiseon
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303390
Saved in:
6
Convenience stores in the digital age : a focus on the customer experience and revisit intentions
Gibson, Samantha
;
Hsu, Maxwell K.
;
Zhou, Xing
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366306
Saved in:
7
The investigation on dimensions of e-satisfaction for online shoes retailing
Endo, Seiji
;
Yang, Jun
;
Park, Jungkun
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 398-405
Persistent link: https://www.econbiz.de/10009571289
Saved in:
8
The role of interactivity in e-tailing : creating value and increasing satisfaction
Yoo, Weon Sang
;
Lee, Yunjung
;
Park, Jungkun
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 89-96
Persistent link: https://www.econbiz.de/10003956340
Saved in:
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