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~isPartOf:"Journal of retailing and consumer services"
~person:"Malhotra, Naresh K."
~person:"Thurasamy Ramayah"
~subject:"Confidence"
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Confidence
Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Trust
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Customer perceived value
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Perceived value
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Malhotra, Naresh K.
Thurasamy Ramayah
Adil, Mohd
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
2
A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
3
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
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