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~isPartOf:"Journal of retailing and consumer services"
~subject:"Beschwerdemanagement"
~subject:"Vertrauen"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Servicequalität"
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Beschwerdemanagement
Vertrauen
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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44
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Article
52
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Aufsatz in Zeitschrift
Article in journal
52
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English
52
Author
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Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Karande, Kiran
2
Khantimirov, Denis
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Rokonuzzaman, Md
2
Thurasamy Ramayah
2
Adil, Mohd
1
Al Halbusi, Hussam
1
Alizadeh, Hamid
1
Aljaberi, Musheer A.
1
Alpert, Frank
1
Altab, Hossin Md
1
Altinigne, Nesenur
1
Amegbe, Hayford
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Arikan, Esra
1
Ashley, Christy
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baker, Thomas L.
1
Balasubramanian, Nataraj
1
Bambauer-Sachse, Silke
1
Basil, Debra Z.
1
Bataoui, Soffien
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bornemann, Daniel
1
Bosompem, Josephine
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Cambra-Fierro, Jesús
1
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Journal of retailing and consumer services
International journal of hospitality management
57
Journal of business research : JBR
47
The journal of services marketing
37
Journal of hospitality marketing & management
30
The service industries journal
25
Journal of service research : JSR
23
International journal of contemporary hospitality management
22
Service business
22
Journal of the Academy of Marketing Science
17
Journal of strategic marketing
16
Services marketing quarterly
16
Asia Pacific journal of marketing and logistics
13
Psychology & marketing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Journal of service management
11
Journal of service research
11
Journal of travel and tourism marketing
11
Managing service quality : MSQ ; an international journal
11
Cogent business & management
10
International journal of quality and service sciences
10
Journal of air transport management
10
Marketing letters : a journal of research in marketing
10
European journal of marketing : EJM
9
Tourism management : research, policies, practice
9
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
International journal of services, economics and management
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
International journal of quality & reliability management
6
International journal of services and operations management
6
Journal of global marketing
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Marketing intelligence & planning
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of bank marketing
5
International journal of business and economics
5
International journal of consumer studies
5
International journal of electronic marketing and retailing : IJEMR
5
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ECONIS (ZBW)
52
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
4
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
5
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
6
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
7
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
8
Perceived customer care and privacy protection behavior : the mediating role of trust in self-disclosure
Rodríguez-Priego, Nuria
;
Porcu, Lucia
;
Prados-Peña, …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253497
Saved in:
9
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
10
When can interaction orientation create more service value? : the moderating role of frontline employees' trust in managers and employee deep acting
Yang, Defeng
;
Chen, Xiaoyun
;
Ma, Baolong
;
Wei, Haiying
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169646
Saved in:
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