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~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Customer service"
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Search: ("Corporate Governance" OR "Regulierung" OR "Führungskräfte" OR "Vergütungssystem" OR "Management") AND NOT isPartOf:Wirtschaftsdienst
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Beziehungsmarketing
Customer service
Consumer behaviour
782
Konsumentenverhalten
782
Relationship marketing
582
Einzelhandel
330
Retail trade
330
Customer satisfaction
305
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Prentice, Catherine
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Fazal-e-Hasan, Syed
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Gong, Taeshik
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Han, Xiaoyun
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Kuppelwieser, Volker
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Anaya-Sánchez, Rafael
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Bilgihan, Anil
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Dwivedi, Yogesh Kumar
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Islam, Jamid Ul
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Japutra, Arnold
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Jebarajakirthy, Charles
3
Karande, Kiran
3
Khajehzadeh, Saman
3
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Journal of retailing and consumer services
Journal of business research : JBR
650
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
320
SpringerLink / Bücher
285
The journal of services marketing
261
The service industries journal
201
The journal of business & industrial marketing
199
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
154
Journal of service research : JSR
138
International journal of contemporary hospitality management
134
Journal of service management
130
Journal of marketing
127
Journal of hospitality marketing & management
125
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
118
Gabler Edition Wissenschaft
113
Journal of retailing
113
Psychology & marketing
113
Asia Pacific journal of marketing and logistics
111
The journal of product & brand management
111
Cogent business & management
104
The journal of brand management : an international journal
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
101
Services marketing quarterly
101
European journal of marketing : EJM
100
Marketing intelligence & planning
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
The international journal of bank marketing : IJBM
87
Service business
86
Journal of marketing management : MM
84
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
European journal of operational research : EJOR
75
Business horizons
74
International journal of retail & distribution management
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
Journal of financial services marketing : JFSM
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ECONIS (ZBW)
621
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1
Effects of loyalty program rewards on store loyalty
Meyer-Waarden, Lars
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 22-32
Persistent link: https://www.econbiz.de/10010528622
Saved in:
2
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
3
A social media analytics-based approach to customer-centric reverse logistics
management
of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
4
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
5
There is a secret to success : Linking customer experience
management
practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
6
Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a world heritage city?
Huete-Alcocer, Nuria
;
Hernandez-Rojas, Ricardo David
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013401765
Saved in:
7
Effect of community relationship
management
, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Saved in:
8
The antecedents of customer loyalty : a moderated mediation model of customer relationship
management
quality and brand image
Nyadzayo, Munyaradzi W.
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
Saved in:
9
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
10
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
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