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~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~subject:"Virales Marketing"
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Search: subject_exact:"Servicequalität"
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Complaint management
Consumer behaviour
Virales Marketing
Dienstleistungsqualität
331
Service quality
331
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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Undetermined
205
Type of publication
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Article
246
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
247
Aufsatz in Zeitschrift
247
Aufsatzsammlung
1
Language
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English
247
Author
All
Prentice, Catherine
9
Paul, Justin
4
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Park, Jungkun
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cambra-Fierro, Jesús
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Khantimirov, Denis
2
Ladhari, Riadh
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Molinillo, Sebastian
2
Mortimer, Gary
2
Oikarinen, Eeva-Liisa
2
Pacheco, Natália Araújo
2
Poncin, Ingrid
2
Prybutok, Victor R.
2
Rosenbaum, Mark S.
2
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Published in...
All
Journal of retailing and consumer services
International journal of hospitality management
222
Journal of business research : JBR
134
The journal of services marketing
123
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
82
The service industries journal
75
Journal of travel and tourism marketing
73
Services marketing quarterly
72
Journal of service research : JSR
57
Cogent business & management
46
Service business
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Asia Pacific journal of marketing and logistics
37
Journal of service management
35
Journal of air transport management
33
International journal of quality and service sciences
32
Journal of the Academy of Marketing Science
32
Psychology & marketing
32
Tourism management : research, policies, practice
32
The international journal of bank marketing : IJBM
29
International journal of services and operations management
28
Managing service quality : MSQ ; an international journal
28
International journal of services, economics and management
27
Journal of service research
27
The TQM journal : the international review of organizational improvement
27
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of service theory and practice : JSTP
21
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
247
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
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